Description We are in search of a Customer Service Advocate to be part of our team. This role is primarily based in TREVOSE, Pennsylvania, United States and will entail engaging with customers and resolving their queries in a timely and efficient manner. As a Customer Service Advocate, you will be instrumental in maintaining customer satisfaction and loyalty by providing exceptional customer service.

Responsibilities:

• Handle incoming calls and address customer inquiries and concerns promptly.

• Update and maintain accurate member insurance information.

• Review and provide details on plan benefits to customers.

• Manage tasks and follow up as required, ensuring all interactions with members, providers, and vendors are resolved completely.

• Conduct outreach as necessary to gather information for claims processing.

• Document all calls and follow-up actions accurately.

• Manage overpayment resolutions effectively.

• Assist in new hire and open enrollment processes.

• Perform other support duties as required to ensure smooth operations.

• Facilitate the resolution of customer issues by interacting with other departments and teams. Requirements • Possess a minimum of 1 year of experience in a customer service role or similar capacity

• Demonstrated ability to answer inbound calls professionally and courteously

• Proven experience assisting customers with inquiries, complaints, or problems

• Previous experience in a call center customer service environment is highly desirable

• Ability to effectively resolve customer issues in a timely and efficient manner

• Exceptional customer service skills, with a commitment to providing superior service at all times

• Strong communication skills, both written and verbal

• Ability to handle multiple tasks simultaneously and manage time effectively

• Proficient in the use of computer systems for data entry, communication, and reporting

• High school diploma or equivalent education level is required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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