Eaton's IS AER FED division is currently seeking a Customer Service Account Manager to join our team. This is a hybrid office/remote position located at our Beltsville, MD facility.

　　The Customer Account Manager will function as the primary focal point between our customers and the internal Eaton team. The primary goal is to maximize customer satisfaction by ensuring we meet our commitments to the customer.

　　The expected annual salary range for this role is $67275.0 - $98670.0 a year.

　　Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

　　What you'll do:

　　• Proactively monitor and communicate customer delivery schedules, portal data to track critical shortages while working closely with the functional teams to expedite urgent customer needs.

　　• Within 6 months of training, must be able to review quotes and orders, process return material with promptness and accuracy, clear contested invoices, customer expedites and follow ups and be familiar with Eaton Beltsville part numbers and product lines.

　　• Use MFGPRO/C360/DOC Management/Pending report/hold report/track and push quality problems for customer.

　　• Administer customer returns.

　　• Analyze and report on internal/external customer metrics related to on-time delivery and quality; collaborate with customer to ensure data integrity.

　　• Maintain composure during peak times of customer requests and have a positive professional attitude.

　　• Manage all aspects of the customer relationship and daily interactions. Implement, lead, or support customer action calls, customer visits, complaint resolution, etc. Execute the contractual terms through collaboration with pricings/sales for compliance.

　　Qualifications:

　　Required (Basic) Qualifications:

　　• High School Diploma or GED from an accredited institution.

　　• Minimum of one (1) year experience in account management.

　　• Must be legally authorized to work in the United States without company sponsorship, now or in the future.

　　• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

　　• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Beltsville, MD will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

　　Preferred Qualifications:

　　• Bachelor's degree from an accredited institution.

　　• Minimum of two (2) years experience in a customer facing role.

　　Skills:

　　• Ability to work in a fast passed environment.

　　• Computer literate with competency in Microsoft Office software programs and customer web-based maintenance systems.

　　• Good judgment, logic, resourcefulness, and creative abilities.

　　• Strong team player.

　　• Excellent interpersonal skills.

　　• Understands the culture of the company as it relates to Continuous Improvement, Problem Solving.

　　#LI-CB3

　　We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

　　Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

　　We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.