Description

Robert Half is partnering with a company in the hospitality field that is seeking a dedicated and enthusiastic Customer Service Representative to join their team. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and ensuring a positive experience. We are looking for someone who is passionate about helping others, problem-solving, and offering outstanding support in a fast-paced environment.

In this role, you will be responsible for managing customer inquiries, addressing issues promptly and professionally, and assisting in the resolution of any concerns. Your goal will be to maintain high customer satisfaction, ensuring clients feel valued and heard.

Key Responsibilities:

Handle incoming customer calls and inquiries, providing information about products and services, and addressing concerns in a timely manner.

Resolve customer complaints and issues with a focus on finding practical solutions and maintaining a high level of customer satisfaction.

Process orders, returns, and exchanges accurately while ensuring customer satisfaction throughout the process.

Update customer accounts and ensure all relevant information is accurate in the system.

Assist customers with troubleshooting, product support, and general service inquiries.

Work collaboratively with other team members to ensure efficient and effective customer support across various channels, including phone, email, and chat.

Maintain knowledge of company products, services, policies, and procedures to effectively answer customer questions.

Escalate complex issues to the appropriate department when necessary and follow up to ensure resolution.

Requirements

A minimum of 1-2 years of experience in customer service, call centers, or a related field.

Strong verbal and written communication skills with an ability to explain information clearly and professionally.

Excellent problem-solving skills and a customer-focused attitude.

Ability to multitask and manage a high volume of customer inquiries while maintaining attention to detail.

Proficiency with Microsoft Office and experience with CRM systems is preferred.

Bilingual (Spanish/English) is a plus but not required.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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