This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11600149 Date Posted:01/16/2024

　　Hiring Organization: Rose International

　　Position Number: 456736

　　Job Title: Customer Service III

　　Job Location: Lake Forest, IL, USA, 60045

　　Employment Type: Temporary

　　Estimated Duration (In months): 11

　　Min Hourly Rate(\$): 18.00

　　Max Hourly Rate(\$): 19.00

　　Must Have Skills/Attributes: Call Center, Customer Service

　　Job Description

　　**Only those lawfully authorized to work in the designated countryassociated with the position will be considered.**

　　**Please note that all Position start dates and duration are estimatesand may be reduced or lengthened based upon a clients business needs andrequirements.**

　　3 - 5 year experience required.

　　Takes a high volume of inbound or places outbound calls to provideinformation and services to customers.

　　Utilizes a database to retrieve customer or company information.

　　Must be able to learn and follow detailed instructions, use a variety ofresources and possess good organizational skills to provide accurateinformation.

　　Follows processes and steps to ensure appropriate actions and followthrough taken for customers.

　　Document needs for customers in databases.

　　Must demonstrate patience, tact, empathy and problem solving skills withconsistently good voice quality.

　　Can organize and handle calls with speed and accuracy.

　　Must be able to be available to customers for a certain period of timeduring the day.

　　Can work with complex computer applications and resource materials.

　　Can use multiple operating environments (Windows, DOS, Mainframe).

　　Must have proven skills in the following PC software products LotusNotes, Excel, MS Word.

　　Benefits:

　　For information and details on employment benefits offered with thisposition, please visit here. Should you have any questions/concerns,please contact our HR Department via our secure website.

　　California Pay Equity:

　　For information and details on pay equity laws in California, pleasevisit the State of California Department of Industrial Relations\'website here.

　　Rose International is an Equal Opportunity Employer. All qualifiedapplicants will receive consideration for employment without regard torace, color, religion, age, sex, sexual orientation, gender (expressionor identity), national origin, arrest and conviction records,disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will beadministered in accordance with their respective Fair Chance Ordinances.

　　If you need assistance in completing this application, or during anyphase of the application, interview, hiring, or employment process,whether due to a disability or otherwise, please contact our HRDepartment.

　　Rose International has an official agreement (ID #132522), effectiveJune 30, 2008, with the U.S. Department of Homeland Security, U.S.Citizenship and Immigration Services, Employment Verification Program(E-Verify). (Posting required by OCGA 13/10-91.).