Customer Service (1st Shift)

　　Date: Jan 23, 2024

　　Brand: Essilor and Subsidiaries

　　Location:

　　Caguas, PR, US, 00725

　　Requisition ID: 833618

　　Position: Full-Time

　　We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

　　With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

　　Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. Greasing the wheels behind the scenes, our people in Operations are the backbone of our Company.

　　GENERAL FUNCTION

　　This Data Entry role is responsible for transferring data from paper formats into computer files or database systems. Their transfer of data happens manually or using scanners. They type in customers' information and create a work ticket, verifying them against source documents at different stages during the process. Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

　　MAJOR DUTIES AND RESPONSIBILITIES

　　-Answering questions about a company's products or services.

　　-Processing orders and transactions.

　　-Resolving issues and troubleshooting Job Flow problems.

　　-Delivering information about a company's offerings.

　　-Providing proactive customer outreach. Handling customer complaints.

　　-Collecting and analyzing customer feedback

　　BASIC QUALIFICATIONS

　　-High school diploma or GED

　　-attention to detail

　　-good knowledge of Microsoft Office tools (especially Excel)

　　-ability to manage large data bases

　　-excellent communication skills (both verbal and written) in English and Spanish

　　Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

　　Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

　　We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

　　Nearest Major Market: Puerto Rico

　　Nearest Secondary Market: San Juan

　　Job Segment: Supply Chain, Data Entry, Supply, Ophthalmic, Operations, Administrative, Healthcare