Customer & Sales Apprentice

　　Date: Feb 8, 2024

　　Location:

　　Cardiff, GB

　　Company: MolsonCoors_UK

　　Requisition ID: 28262

　　We're looking for an Apprentice to join us at our Cardiff National Customer Service Centre office on a Hybrid basis starting in September 2024!

　　Why Should You Join Us?

　　For over two centuries Molson Coors has been brewing beverages that unite people for all of life’s moments. We produce some of the most beloved and iconic beer brands ever made. While the company’s history is rooted in beer, we offer a modern portfolio that expands beyond the beer aisle.

　　Our growing beverage portfolio in the UK & Ireland includes Madri Excepcional, Pravha, Staropramen, Blue Moon, Cobra, Rekorderlig & Aspall Cyder alongside popular favourites Coors, Carling - the UK’s number one selling lager, and the UK’s number one selling cask ale - Doom Bar.

　　We’re now looking for Apprentices to join our Molson Coors family to beer and beyond!

　　Your Purpose

　　Our Apprenticeship programme takes the best talent of today and develops them into competent Customer Service Agents of tomorrow. Entrants will join the programme with a keen interest in and a desire to help the business continue to grow and achieve its strategic aspiration to be first choice for our people, our customers and our consumers.

　　So, what does that mean?

　　You’ll gain a strong understanding of our brands, our customers, our distribution channels, our competitors and the industry as a whole. You’ll then use this newfound knowledge to help accelerate your readiness for progressing into a future career within our organisation.

　　Customer Service Agents are so important to the success of our organisation. You’ll be at the heart of our business – talking to our customers via inbound calls, email communication.

　　You will:

　　Capture customer orders and upsell promotions across our wholesale offering

　　Proactively move customers to online ordering where appropriate

　　Manager customer queries in a professional manner and resolve / allocate as appropriate

　　Support the maintenance of our customer data by proactively updating the relevant systems

　　You’ll gain both depth and breadth of experience across a range of tasks alongside building relationships with colleagues and customers is a key part of the apprenticeship.

　　* *

　　About You

　　We’re keen to hear from ambitious and entrepreneurial people who are keen to learn, develop and progress within our organisation. You’ll be able to work weekends & be over the age of 18+.

　　We’re also looking for people focused individuals who can demonstrate the following: -

　　Adaptable– Our industry is ever changing; we adapt to each environment to ensure we meet our customers’ needs.

　　Collaborative – great things are never done by one person! We work together, celebrate together and ensure we win together. You’ll enjoy working with teams to contribute to success!

　　Curious – get excited about change. You’ll look for ways to do things differently and explore better ways of working by moving with speed and testing the status quo.

　　Passionate, we’re all passionate ambassadors of our brands and our business; and we believe in the importance of recognizing and celebrating our accomplishments- you’ll be an enthusiastic ambassador!

　　Proactive– We are innovators, unafraid to be direct, we act calmly & quickly. You’ll be a proactive person with excellent eye for detail.

　　About Us

　　We offer all kinds of benefits and accommodate our employees to be as flexible as we can to encourage the best kind of work life balance!  

　　Flexible benefits such as, private health care, Bonus & much more!

　　Flexible Hybrid working - mix of office & home working!

　　An organisation that is constantly evolving, with a People First mindset and a commitment to building an inclusive culture.

　　We’re one of the Most Attractive Employers winning the Top Employer award for the last 10 years.

　　Commitment to the physical and mental wellbeing of all our people. We are proud to have been awarded Gold in Mind’s Workplace Wellbeing Awards.

　　We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment which is reflected in Our Beer Print and our 2025 sustainability targets.

　　Molson Coors Beverage Company: Building Careers

　　Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek diversity. We want to continue to create an environment where our people are truly able to be themselves at work, regardless of their gender, ethnicity, sexual orientation or religion. We want people to be able to bring their own creativity and style to work, so that we get diversity in our thinking across our organisation, as we believe that we are a better business for it.

　　This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background. We take pride in celebrating our unique brew and our people are our greatest asset.

　　We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at [email protected] We want you to succeed and will be happy to support you.