Do you enjoy supporting customers solving technical matters? Are you eager   to join a company that is dedicated towards global climate efforts enabling a sustainable transition?

　　As our CSSC Back Office Engineer for Industry, you will actively contribute to an efficient, productive, and collaborative CSSC Hub team by providing professional and effective technical advice and quotations to the incoming enquiries. Whilst delivering world class customer service, apply established procedures to provide excellent technical quotations, information, advice, and assistance.

　　Your main responsibilities :

　　Provide technical assistance to customers or Locals CSSC’s regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice

　　Creating world class quotations that maximise the opportunity for Grundfos to win the order and exceed customer expectations

　　Manage your time and prioritise enquiries to ensure the best outcome for Grundfos and customers

　　Work closely with product management, supply chain and operations to ensure an efficient process

　　Support sales teams by handling enquires and tenders to include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc

　　Identify new business opportunities and share any potential with a nominated colleague(s)

　　Ensure customer contact and account data is updated in CRM

　　Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available

　　Contact customer to follow up on quotations

　　Promote digital tools towards customers (Chat, GPC, MyGrundfos, Extranet, etc).

　　Follow up on pre-defined customer interactions with set SLA. Follow all local guidance in relation to quality, environmental, sustainability, health, and safety

　　Provide overload support for the CSSC Front Line

　　Support with ad hoc tasks defined by leadership or the line Manager

　　Your required skills and experience include:

　　Ideally an Associate’s or bachelor’s degree or equivalent within an industry relevant sector, engineering or work experience (minimum of 3+ years)

　　Good experience within customer services. Relevant administrative experience, organizational skills & accountability with the customer, ideally within a relevant business sector

　　Good knowledge of business structure, products and key market needs to create a good customer centric experience.

　　Good working knowledge of SAP (CRM/SD)

　　Good knowledge and experience with MS Office applications

　　Good communication and networking skills together with the ability to build positive and trusting relationship with both Internal and External Stakeholders

　　Current with relevant technology and trends and applications

　　Good written and spoken English

　　Do you want to learn more?

　　If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

　　To dig deeper into the Grundfos universe, follow us on LinkedIn (http://linkedin.com/company/grundfos) or Youtube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people (https://www.grundfos.com/careers/meet-our-people)

　　We look forward to hearing from you.

　　About Grundfos

　　Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

　　An inclusive team

　　If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

　　Grundfos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

　　This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensations and training.