Description:

　　Provides customer service by responding to a wide variety of customer and member hotel inquiries and requests. Resolves guest and member issues to satisfaction. Will handle some calls involving angry or upset customers Requires knowledge of Customer Relations, Reservations, and Rewards processes, policies and procedures. Assists in retaining customers for the brand in order to provide future revenue for the members. Candidates will train Mon-Fri for the first 5 weeks from 8:30am - 5:00pm and cannot miss ANY time during the initial 5 weeks. Training will consist of both Reservations training as well as Customer Relations training. Candidates can earn bonuses that will increase hourly wage $1 to $3 more per hour.

　　Skills:

　　call center, customer service, inbound calls, data entry

　　Top Skills Details:

　　call center, customer service, inbound calls, data entry

　　Additional Skills & Qualifications:

　　Candidate MUST live in Phoenix or surrounding area! Must have prior call center experience (1 year) Must be able to type 35 wpm Must have some customer service experience dealing with upset customers Possess fluency in English Must have basic computer skills. Successful candidates could come from Collections background , Medicare contact center, or property experience Must be able to hardwire internet with ethernet cable - Approved internet vendors: Cox, Century Link, Verizon, T-Mobile, and Wyyerd

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.