Customer Quality’s Goal is to solve HVP (High Value Problem) and achieve Customer Satisfaction by interfacing with other groups of multiple disciplines (internal and external). Customer Quality applies Quality tools and standards to meet customer requirements and enables common understanding. Internal key activities include cross-functional interface (i.e. FSO/iTeam /BU/Supplier /MFG/GQ/Logistics), quality review meetings, customer escalation validation, quality AOP KPI improvement, global quality programs, quality audits, quality training and BKM sharing between regions. External key activities include customer meetings, customer events, supplier interaction and ISO audits.

　　Key Responsibilities

　　Demonstrates intermediate knowledge and skills within Quality tools and methods and Training for FSO.Provide & participate various training to AMAT employees, supplier, customers as needed.Receives a moderate level of guidance and direction

　　Work with the field service focal person and the customer to fully understand the issueAssume as primary focal responsible for driving corrective action and proactively resolving issues

　　Facilitate monthly/quarterly reviews with the customer quality team and GM of the Field Service Organization to review the performance of key factors that drive the success/failure of Key Performance IndicatorsGather solutions, such as the Supplier Corrective Action Requirement (SCAR) to fill gaps in performanceCapture the voice of external customers by working with the GM of the Account Team to develop KPIs and metrics/measurement standards

　　Coorindate issue resolution using quality tools (Trackwise, Advanced Problem Solving (APS), and statistical analysis tools)Work closely with Customer Engineers (CEs) and cross functional teams to identify root cause and establish corrective actionsCoordinate closure based on findings from the FA report

　　Work with internal teams to prepare for QMS reviewsMaintain quality processes as necessary to comply with QMS requirementsDocument the variations of the global QMS as required to meet country-specific needsPrepare the local groups for the ISO certification auditConduct ISO pre-audits with supervison

　　Proficieny in APS methodolgyDefine and implement corrective actions with supervisionIdentify the systems, processes, practices and procedures that need to be modified to prevent recurrence of this and all similar problems

　　Determine Systamatic High Volume problem to help improve field Quality

　　Functional Knowledge

　　Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplinesBusiness Expertise

　　Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the marketLeadership

　　Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirementsProblem Solving

　　Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of informationImpact

　　Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policiesInterpersonal Skills

　　Explains difficult or sensitive information; works to build consensusRequirement:

　　Semiconductor related experience

　　Cross-functional communication and project management skill

　　Positive mindset and enjoy solving problems

　　Flexible to travel to other cities and support customers within Taiwan

　　Qualifications

　　Education:

　　Master's Degree

　　Skills:

　　Certifications:

　　Languages:

　　Years of Experience:

　　4 - 7 Years

　　Work Experience:

　　Additional Information

　　Time Type:

　　Full time

　　Employee Type:

　　Assignee / Regular

　　Travel:

　　Yes, 20% of the Time

　　Relocation Eligible:

　　No

　　Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.