What You’ll Do

　　The Service Delivery Leader will manage the service delivery business responsible for delivery execution, P&L of the service engagements, and proactively address the business and technology needs for our top enterprise customers with the goal of providing world class services to our customers for them to achieve their business objectives, innovation and operational outcomes. You must demonstrate a high degree of ability to understand both customer business requirements and their IT drivers through the following experience and skills:

　　Build and maintain strong relationships with customer senior leadership, partners, and Cisco account team members in achieving mutual business goals; influence customer line of business (LoB) executives around services for technology; influence and work with customer procurement - understand process, commercial terms, etc.

　　Successfully partner with key Cisco stakeholders such as Customer Success Team, Account Sales Team and contribute to integrated account plans and regional expansion strategies that results in business growth.

　　Assure customer outcomes and customer satisfaction with service delivery, drive value in service delivery and maximize customer loyalty with key stakeholders.

　　Collaborate with sales teams and innovation teams to maximize profitability and revenue opportunities within service solution areas.

　　Who You'll Work With

　　The Business Entity

　　Customer Experience Global Enterprise West--This opportunity involves helping to shape the customer's vision and achieve outcomes leveraging best of breed technology in collaboration, networking, security, and cloud. The qualified candidate will be able to have an impact on our large, most strategic Enterprise accounts and help them transform to meet their mission.

　　The Team

　　The Delivery team provides emerging solutions and architectures to customers - along with cutting edge consulting to ensure customer success. Our team members work collaboratively and together to deliver business outcomes to our customers, along with the resources to insure personal and professional growth.

　　Who You Are

　　You have experience advising customers, managing complex delivery engagements, and supporting the consultative sales process. You develop deep and trustworthy relationships with all your stakeholders. You know what is needed to deliver a program and can assess applicability and profitability before a deal books. You have a reputation of delivering projects on time and within budget that result in glowing customer references and team members who want to do it all over again. You have good analytic and decision-making skills. Your strong communication skills and high emotional intelligence help you influence others.

　　Our minimum requirements for this role:

　　Expert skills in delivery management

　　Ability to influence decisions related to services and technologies across customers IT and Lines of Business

　　Financial and Business Acumen - knowledge, skills and understanding, of business process, tools and concepts required to make sound decisions. (e.g. investment ROI)

　　College Degree (Bachelor, Masters) - technical or business

　　10+ years relevant industry related experience

　　Ability to establish and maintain key executive relationships.

　　Successfully navigate across Cisco and customer landscape to drive mutual success - understand and manage political realities to achieve goals.

　　Why Cisco

　　#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

　　We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (35 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

　　But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

　　Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

　　We welcome and embrace diversity, creativity, collaboratively sharing ideas, and allow people to truly be themselves. Just be you, with us!

　　Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

　　Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.