JOB REQUIREMENTS: Company Generac Power Systems Name Customer ExperienceTechnical Advocate Req # 63597 Employment Type Full Time Shift 1stIt\'s a challenge and an invitation. Most importantly, it\'s anopportunity to join an industry leader that\'s shaping the market andinvesting in its people, along with new growth and technologies. Ourrapid growth equals rapid career advancement opportunities for those whowant to be challenged and enjoy a fast-paced, high-performance culture.We focus on personal and professional development; encourage learning onthe job and being a supportive team member; and hope each day of workbrings purpose and pride. Job Summary: The Customer Experience TechnicalAdvocate is a key contributor in delivering Generac\'s \"CustomerFirst\" promise. Being a Customer Experience Technical Representativerequires understanding of technical product information to provideinformed decisions and recommendations. This role is responsible forproviding excellent customer care by using knowledge of company productsto provide accurate information, answer questions and ensure finalresolution. Essential Duties and Responsibilities: Provides best inclass customer satisfaction on every interaction Ability to pass productand process testing following intermediate product training Receives anddocuments all customer interactions in real time Corresponds to customerinteractions via email, phone, text or chat Maintains contact centermetrics including customer satisfaction, productivity, and adherenceResponds to and resolves customer technical and non-technical inquiriesand issues Assists customers with installation and issue resolution inthe moment Seeks out answers to Customer questions utilizing the productmaterial and tools available remaining current on products, services andpromotions. Maintains product knowledge through training and continuingeducation Escalates more complex inquires or complaints appropriately tospecialized teams Assists Tier I agents with customer escalationsMaintain Outlook email inbox, calendar, and tasks regularly Mentor TierI agents Flexible to work overtime hours to meet customer & businessneed Data entry Other duties as assigned Minimum Qualifications: HighSchool Diploma or GED 1 year experience in a customer service role ortechnical troubleshooting 6 months technical troubleshooting internetsupport applications and mechanical experience Ability to work from homeas needed Preferred Qualifications: Contact Center experience withtroubleshooting Experience handling a high volume of inbound calls ERP:Previous experience using SAP or equivalent CRM: Previous experienceusing SAP or Salesforce Office Platform: Basic use of Microsoft OfficeSuite including teams, outlook, calendar Bilingual Spanish Knowledge,Skills, and... For full info follow application link. Generac PowerSystems Inc. is an equal opportunityemployer/Minorities/Females/Vet/Disability. ***** APPLICATIONINSTRUCTIONS: Apply Online: ipc.us/t/CEBDCEE0071E47FD