Description We are offering a contract for a permanent position in the field of customer service in Nashua, New Hampshire. The primary role of the Customer Experience Specialist is to provide excellent customer service, handle incoming calls, process orders, and perform back office administrative tasks.

Responsibilities:

• Handle inbound calls from customers with professionalism and efficiency

• Process customer orders received from the B2B department

• Utilize CRM systems to keep track of customer interactions

• Provide assistance to customers with their inquiries and concerns

• Carry out back office administrative tasks as necessary

• Oversee customer accounts and ensure appropriate action is taken when necessary

• Perform billing functions and manage backorders effectively

• Ensure all customer records are kept up to date and accurate. Requirements • Proficiency in Customer Relationship Management (CRM) software

• Experience in answering inbound calls professionally and efficiently

• Demonstrated ability to assist customers with inquiries and complaints

• Familiarity with billing functions, including invoicing, payments, and adjustments

• Experience in managing backorders, including tracking and updating customers on order status

• Knowledge of general billing procedures and practices

• Excellent communication and interpersonal skills

• Ability to work under pressure and handle challenging customer interactions

• Strong problem-solving skills and attention to detail

• A customer-centric approach with a commitment to improving customer experience

• Ability to multitask and manage time effectively

• Willingness to learn and adapt in a fast-paced environment

• High school diploma or equivalent; higher degree from a university will be a plus. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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