Our mission in Azure CXP is to transform Microsoft Cloud customers into fans. We are customer-obsessed problem-solvers charged with driving a vision to maximize quality, reliability, and security of the Microsoft Cloud and, in turn, to optimize customer experiences (CXP). We orchestrate deep engineering engagements in areas like incident management, support, and workload deployment and stabilization. We analyze and amplify customer voices within our own team and across product teams, centering customer needs in our Quality vision for Azure. We innovate ways to scale customer care through in-product experiences and platforms. Our culture of growth mindset and inclusion is central to who we are and how we work. We know that empowering our customers starts with empowering every team member to do their best work.

　　Every minute of every day, our customers stake their entire business and reputation on the Microsoft Cloud. When we achieve our world-class standards of quality, security, reliability, and support, our customers win. You can help us achieve our mission.

　　Are you looking for an opportunity to make a significant impact on customer success with the feedback they provide? Do you enjoy working with strategic enterprise customers understand their needs and grow their satisfaction and confidence to effectively enable their migration, maturation, and business transformation to the Microsoft cloud? If so, then look no further than the Azure Customer & Partner Experience (CXP) Program Management Office (PMO).

　　The CXP PMO team provides holistic customer care and engineering-level engagement through stewardship to innovate and improve their experience and success in Azure. We are seeking a highly motivated and experienced Customer Experience Program Manager to deliver actionable Quality insights through the measurement of customer satisfaction, gathering customer feedback, and ensuring great experiences of the Azure platform to our customers. You will bring the voice of the customer to Azure engineering service teams to drive product improvements and increase customer satisfaction with Azure.

　　Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

　　Responsibilities

　　You will be a key contributor and customer advocate for the Quality priorities for Azure and your areas of responsibilities will include:

　　Customer Insights Analysis:

　　Analyze evidence-based data and leverage insights to drive engineering alignment using Customer Stories & Reports that deliver an understanding around customer pain points, customer challenges along with competitive challenges related to quality and resiliency themes.

　　Synthesize insight reports and communicate a comprehensive view of top customer pains quantified by return-on-investment implications to address systemic issues impacting customer experience.

　　Provide guidance for conducting additional research to address customer evidence gaps.

　　Facilitate direct engagement with customers via online community engagement.

　　Develop strategic and productive partnerships within CXP Azure Reliability, and Azure Engineering teams and business partners through a predictable and unified rhythm of business cadence.

　　Coordinate feedback delivery and close the loop with Feedback partners on status of asks.

　　Qualifications

　　Required/Minimum Qualifications

　　Bachelor's Degree in Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development in high technology enviornment

　　OR equivalent experience.

　　2+ years of Cloud Software Industry experience

　　Other Requirements:

　　Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

　　Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.Additional or Preferred Qualifications:

　　Bachelor's Degree Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development

　　OR equivalent experience.

　　Strategic mindset with ability to drive execution

　　Take initiative and lead in a fast-paced environment, while balancing multiple demands and shifting priorities

　　Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.

　　Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

　　#AzCXPJobs

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .