Customer Experience ManagerJob Category Sales & Customer SupportLocation Denver, ColoradoReq. ID 191206Job Type Full-time

　　Tesla participates in the E-Verify ProgramWhat to Expect

　　Our Customer Experience Managers are seasoned retail veterans and naturallycharismatic leaders. In this role, you will be responsible for collaboratingwith your Store leader to lead the recruitment, training, development andoverall management of a dynamic store team that will help Tesla accelerate theworld's transition to sustainable transportation. You will be challenged tosupport your team through training, coaching, motivating and analyzingsales performance. You will be tasked with identifying events in the localmarket that will maximize Tesla's brand exposure and create more Teslaowners. You will be measured and rewarded by your ability to achieve acumulative store sales target, drive optimal team performance, andmaintain store operations. To succeed at Tesla, you must be energetic,highly organized, and hard working. You should have a passion forsustainable energy and the ability to create exceptional customer experiences.While individual contributions will be recognized, teamwork is essential toachieve the highest level of success. We will reward team players who helpothers succeed and empower the team around them.What You'll Do

　　Business Strategy: Collaborate with the Store Manager toalign on business needs and strategies, while demonstrating sales leadershipthrough active floor presence and role modeling (70% of the time)Customer Excellence: Ensure all employees deliver a top-tiercustomer experience, proactively addressing and resolving any concerns relatedto vehicle quality and preparationTeam Development: Recruit, train, and develop management andstaff, maintaining prompt position fulfillment, providing ongoing performanceevaluation, and ensuring adherence to Tesla's policies and proceduresBrand Standards: Uphold brand standards through facilitymaintenance, showroom presentation, and cost control, while ensuringcompliancewith Tesla's dress code and grooming guidelinesWhat You'll Bring

　　Bachelor's degree or 2+ years applicable experience withproven track record to meet or exceed goals, or equivalentSelf-starting entrepreneur with exceptional managementskills, great attention to detail, and ability to prioritize multipleprojects whileadhering to business-critical deadlinesExcellent written and verbal communication skills with a dedicatedand ethical approach to sales and sales operationsAbility to develop collaborative relationships and act as awell-respected, trusted partnerAbility to work evenings and weekends in a retailenvironment, ability to relocate as neededValid driver's license in country of employment and abilityto obtain appropriate state licensing, where applicableThis roles requires you to possess a Motor Vehicle Salesperson License issuedby Colorado Department of Revenue Division of Motor Vehicles. Without thesalesperson license, you cannot engage in sales activitiesTo check if you are eligible for the salesperson license, please contact thelicensing office nearest you in state of employmentCompensation and Benefits

　　Benefits

　　Along with competitive pay, as a full-time Tesla employee, you areeligible for the following benefits at day 1 of hire:Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both haveoptions with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled inthe High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and otherfinancial benefitsCompany paid Basic Life, D&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity,accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program

　　Expected Compensation

　　$64,800 - $127,575/annual salary + cash and stock awards + benefits

　　Pay offered may vary depending on multiple individualized factors, includingmarket location, job-related knowledge, skills, and experience. Thetotal compensation package for this position may also include other elementsdependent on the position offered. Details of participation in these benefitplans will be provided if an employee receives an offer of employment.

　　Tesla is also committed to working with and providing reasonableaccommodations to individuals with disabilities. Please let your recruiterknow if you need an accommodation at any point during the interview process.For quick access to screen reading technology compatible with this site