Customer Engineer

　　Job Req ID: 25479

　　Posting Date: 12 Jan 2024

　　Function: Engineering

　　Location:

　　Horfield, Bristol, United Kingdom

　　Salary: 28,044

　　Location

　　Bristol, Gloucester

　　Start date

　　April 1st 2024

　　Why this job matters

　　Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

　　In a world where Business customers’ expectations are increasingly shaped by their consumer experiences, customer experience is becoming a key battleground for differentiation. In addition customers are turning to new solutions often bringing together multiple communication capabilities in to a single solution. My role is to make any technical aspects of the solution invisible to the customer and ensure that their services work for them allowing them to continue to deliver for their customers and the UK as a whole. I’m a key part of how BT differentiates from the competition through Brilliant Customer Experience.

　　What you'll be doing

　　• Primary focus of this role will be to maintain the BT Payphone Kiosk estate in a geographical area including repairing payphone faults, changing glass panels, conducting RCD checks and maintenance of the kiosk.

　　• Once security cleared there is a requirement to work in HM Prisons and other external secure areas maintaining our payphone estate.

　　• There is a requirement to operate electrical grinders and wear appropriate PPE (facemasks)

　　• You will be required to attain and 18th edition qualification to carry out instructed electrical work upgrading the payphone estate to All IP. (This is not a qualified electrician role, just a regulatory requirement to carry out instructed work)

　　• Install, set up, optimise and repair (where repair indicates simple remedy e.g. restart hub or change user settings rather than technical repair e.g. configuration) the BT Enterprise range of IP telephony systems and handsets, e.g., Cloud Voice or MI Cloud, or equivalent, likely to be either pre or remotely configured

　　Essential skills

　　• Brilliant customer service skills and experience in dealing with Business customers

　　• Great empathy and listening skills so I can have Great Conversations with our customers

　　• Previous experience of logical problem solving

　　• An interest in technical solutions required, and previous engineering experience (at any level) desirable

　　• Full UK driving licence

　　Benefits

　　At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

　　• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

　　• 25 days annual leave (not including bank holidays), increasing with service

　　• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

　　• World-class training and development opportunities

　　• Option to join BT Shares Saving schemes.

　　• Discounted broadband, mobile and TV packages

　　• Access to 100’s of retail discounts including the BT shop

　　A FEW POINTS TO NOTE:

　　Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

　　DON'T MEET EVERY SINGLE REQUIREMENT?

　　Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.