West Seneca, Rosina Food Products Inc, Customer Engagement Specialist

　　ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties may be assigned:

　　Managing the order success process within Rosina for select accounts. This process includes proactively tracking and engaging where necessary each and every order for the select accounts, from once these are entered into the ERP system to a successful completion. Will be aware of specific customer requirements and note orders reflecting same to ensure a smooth experience. Actively participate in Customer/Regional Sales phone calls, meetings as well as setup of Customer visits to Rosina Foods Customer Focus Center. Coordination of special customer requests as it relates to order fulfillment, generation of periodic pricing agreements, customer specific pricelists and distributing reports as needed. Follow up on receiving counter-signed contracts/agreements along with contracts to follow up with from our CFO / COO.Timely and accurate customer notifications of product shortages, the support resolving pricing conflicts are critical. Notification of over / under runs on active non-stock items. Proactively managing customer portals and ensuring all appropriate information if accurate and up to date. The information may be forecast based, product images, product specifications, key contacts along with others and will be unique per each customers requirement.

　　Follow up on Sample Orders placed for Customer, Broker and/or Regional Sales Managers and compile feedback within a database. To become familiar with customer ordering patterns (items, timing, quantities etc.) will identify customers and will directly contact customers to follow-up and solicit orders. May be asked to communicate special company programs or initiates to the customers to generate additional orders. Will occasionally provide coverage for the company receptionist and the Cash & Carry outlet. Perform any additional duties requested by Sales/Corporate Management. (fc)

　　QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　EDUCATION and/or EXPERIENCEPreferred previous Customer Service Experience / Food Industry / Account Management. Position ideally requires an Associate's Degree and a minimum of 1 to 3 years of experience in a role requiring similar responsibilities. An equivalent combination of education and experience is acceptable.Individual needs strong data entry skills including accuracy and speed.Also required are organizational and communication skills that are appropriate for the position.Individual must have strong Excel and Word skills and ideally will be familiar with automated order entry systems.

　　LANGUAGE SKILLSNeeds to possess the ability to respond effectively to most internal inquiries or requests for information regarding responsibilities. Will be required to professional and effectively work with all departments and Associates with the Company. Will be required to communicate effectively both verbally and in writing with all internal and external contacts.

　　APPLY ONLINE: https://www.rosina.com/join-our-team/