JOB REQUIREMENTS: Job Title Customer Care Operations Lead Requisition ID27724980 Duration Location Greenville, WI Other Location DescriptionPeople Passion Purpose Everything School Specialty offers is designedfor one purpose - to help students succeed. We believe every student canflourish in an environment where they feel safe and inspired to exploreand grow. We\'re determined to positively impact the future, one childat a time. We need to talk if you share our passion: Transforming morethan classrooms. Benefits School Specialty offers Medical, Dental, &Vision plans (Effective Day 1), Wellness programs, Health SavingsAccounts, Flexible Spending Accounts, 401 (k), PTO, Promise Hoursdedicated to volunteering, Education Reimbursement, Paid Holidays, Fall& Winter Flexible Hours, Employee Discounts and much more! Customer CareOperations Lead This position reports to a Customer CareManager/Supervisor and is responsible for supporting departmentalmanagement as they strive to deliver consistent, high levels of supportto customers and high levels of business performance. This positionsupports development and execution of service-to-sales strategies thataffect Customer Care and deliver measurable contributions to top linegrowth. This position effectively leads and mentors agents to achievekey performance measures (KPMs) that include: service level, turnaroundtime, quality, productivity, adherence and customer satisfaction.Develops direct reports, creates high levels of engagement and minimalexternal attrition. The base salary range for this role is \$33-48KAnnually Location- Greenville Wisconsin Office Summary of PrimaryResponsibilities Provides leadership and communication torepresentatives so they are inspired to provide innovative and creativesolutions that are value add to customers and the business. Responsiblefor the selection, development, and motivation of representatives toensure attainment of School Specialty\'s Customer Care objectives.Monitors key performance measures and shares individual and teamresults. Assures representatives have training and resources needed toeffectively carry out their duties and to deliver value-add experiencesfor customers. Communicates and improves standard operating proceduresand processes to support company and departmental objectives. Identifiesand quickly resolves service concerns through research and root causeanalysis. Collaborates with Customer Care leaders and businessunits/department(s) to assure customer expectations are being achieved.Maintains safe and healthful working conditions within stewardship byensuring all representatives comply with company safety policies andprocedures. Assist with other projects as necessary or as directed.Minimum Experience... For full info follow application link. EEO/AAincluding Vets and Disabled ***** APPLICATION INSTRUCTIONS: ApplyOnline: ipc.us/t/C35A0A7A88E04B68