Customer Care Manage position available at Rockwell Homes

　　There was a time when families knew their neighbors. When a handshake sealed a deal. And when builders personally knew their homebuyers. Rockwell Homes wants to take you back to that time. RockWell Homes is a new homebuilder, proudly beginning our journey in Orlando, Florida. Though our company is new, our philosophy is old – build relationships and treat everyone well. We believe it is time to return to these basics. With over 20 years of homebuilding experience, working in multiple markets with some of the country's largest and smallest homebuilders, the Rockwell team is ready to create a different kind of homebuilding experience. RockWell homes feature unique, harmoniously blended streetscapes, designed to encourage interaction and connection. They are built for each family with the highest quality materials and thoughtful details. Rockwell communities are tight-knit and family-oriented. Neighbors know each other thanks to wide front porches and sidewalks that promote a community lifestyle. From our homeowners to our team members to our local business owners, we believe in building "community" in every sense of the word. RockWell customers are respected, involved, and well cared for, from day one. We guarantee that you will know us, and we will know you! We keep you informed throughout each step of the buying/building process, so you will always know what is going on while we build the house you will call home. RockWell team members are special. We only choose people who "get it,” who share in our passion for community, and for connecting with our customers and trade partners. We expect all of our team members to be good stewards in the community, treating everyone with respect and consideration. RockWell trade partners are true partners. We build solid, enduring relationships that serve our homeowners and our communities. We have their backs, and they have ours. What else can we ask for?

　　The Customer Care Manager (CCM) role is to support our homeowners from welcoming them to their new home through their first year of ownership, while providing excellence in customer service.

　　Responsibilities:

　　Coordinate with homeowners and trade partners in support of customer warranty requirements and any status changes

　　Complete the Quality Assurance (QA) and New Home Orientation (NHO) Walk process to prepare homes for new move-ins, creating a “punch” list of any maintenance work needed

　　Evaluate resident repair issues to determine warrantable items

　　Accompany inspection partners to investigate concerns as they are presented

　　Collaborate with Construction and Purchasing Departments to identify areas of improvement

　　Manage contact with homeowners in a timely and professional manner

　　Certify warranty work is completed within contractor obligations and contract.

　　Ensure all work completed meets or exceeds company standards.

　　Follow up with homeowners to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met.

　　What You Need to Succeed:

　　Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with internal and external partners

　　Ability to maintain schedules with diligent project and time management

　　Ability to say “No” and navigate sensitive situations regarding the warrantability of items

　　Neat, professional appearance and welcoming demeanor

　　Computer proficiency skills needed; Microsoft Word, Excel, Outlook

　　Experience with BuildPro preferred

　　Reliability, trustworthiness, and ability to be a team player

　　What RockWell Offers:

　　Competitive salary and bonus structure with industry-leading benefits

　　Paid time off including vacation, sick, and holiday time

　　Low Premiums for medical, dental and vision

　　Career advancement opportunities

　　Required SkillsRequired Experience