Responsibilities

　　Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems

　　Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer

　　Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it

　　Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures

　　Understand and consistently apply commercial policies and business practices related to quote and order entry process

　　Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)

　　Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist, inside sales, sales force, factories, and other quote to cash teams

　　Ensure compliance with import/export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements and standards

　　Provide consulting support to Order Management when processing an order

　　Achieve targets on productivity, service levels, and quality

　　Perform other duties as required

　　Requirements

　　Education: Currently studying an engineering or administration career, preferred

　　Experience: at least 1-2 years of sales related customer service experience is preferred

　　Solid prioritizing and organizational skills along with being a self-starter

　　Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must

　　Intermediate- Advanced English level is preferred

　　Intermediate- Advanced Portuguese is preferred

　　Has an interest in the mix of technical, customer service, and sales

　　Willing to work on flexible shift schedule based on business needs

　　Work Requirements

　　The initial requirement is to Work in a Schedule to Support Latin America entities limited to that, so this could represent a work schedule from from from 9am a 6pm.

　　Requisition ID : 24000174

　　Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.