Who are we?

　　Since 2001, Status Solutions has been the pioneering provider of situational awareness technologies. Our mission is to defeat ignorance-based loss using situational awareness technology to protect people and property. Our customized middleware solutions ensure the right information reaches the right people at the right time, because RIGHT NOW matters most.

　　Who do we hire?

　　At Status Solutions we're looking for likeminded individuals to fulfill our mission in leaving every situation better than we found it! Our ultimate purpose is to help people, so if you thrive in an entrepreneurial environment, where you will be making life-changing contributions to society, we want to talk to you!

　　Role Description:

　　A Customer Advocate at Status Solutions drives successful customer outcomes by leading with a customer first mindset and supporting all member needs while driving adoption of our full solutions suite. These team members are responsible for being the main point of contact for our customers regarding general account management inquiries and coordinating between departments when necessary. In this role, a Customer Advocate will perform frequent touchpoint calls with existing customer sites and document the calls accordingly to maintain a high level of customer interaction and satisfaction. The ideal candidate for this role must be able to showcase a willingness to learn and display enthusiastic energy while establishing and maintaining relationships on a daily basis.

　　Responsibilities:

　　Maintains an understanding of the entire solutions suite and franchise model in order to properly promote to customers and partners.

　　Serves as a primary point of contact for customers in their assigned geographic sales territory.

　　Performs basic customer support issues and escalates problems accordingly.

　　Makes proactive contact with customers via phone on a regular basis to identify needs.

　　Will need to meet outcome-based metrics within a given timeframe.

　　Assesses service needs for current and future customer base.

　　Schedule calls to gauge customer needs and coordinate effectively.

　　Engages with customer base to identify potential opportunities within a community.

　　Documents all customer interactions accurately and in a timely manner in Salesforce.

　　Communicates next steps to all necessary team members.

　　Supports assigned Territory Manager with achieving sales metrics for both monthly, quarterly, and annual goals.

　　Collaborates effectively with all team members.

　　Acts as a brand ambassador for the solutions suite and franchise model.

　　Continually focuses on creating an environment that promotes the overall growth of Status Solutions and Status Solutions Network.

　　Funneling any potential leads to Sales & SSN team.

　　Requirements

　　3-5 years of experience in Customer Service required.

　　Account Management experience with a specialization in SaaS preferred.

　　Exceptional ability to communicate and foster lasting business relationships with customers and business partners.

　　Demonstrated history of collaboration and teamwork.

　　Strong foundation and understanding of basic customer retention strategies and practices.

　　Experience in managing a diverse group and coordinating each accordingly to company standards.

　　Proven ability to achieve and exceed key performance metrics and quotas within a team environment.

　　Experience with the following software applications is preferred:

　　Salesforce

　　Ingage

　　GURU

　　Asana

　　Microsoft Suite

　　Excellent attention to detail with strong analytical skills for a fast-paced environment.

　　Effective communication and interpersonal skills.

　　Ability to access any situation independently and act accordingly.

　　Deep understanding of customers concerns regarding the use of services, and the ability to troubleshoot as needed.

　　Benefits

　　Starting Annual Salary: $40,000 - $50,000 based on experience

　　Full-time positions

　　Flexible work environment

　　Competitive salary

　　Eligibility for quarterly company bonus pool

　　Company-paid employee medical, dental, and life/AD&D insurance

　　Generous paid-time off policy

　　Ten paid company holidays

　　401(k) match starting six months after start date