At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

　　Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

　　Owens & Minor teammate benefits include:

　　Medical, dental, and vision insurance, available on first working day

　　401(k), eligibility after 30 days of employment

　　Employee stock purchase plan

　　Tuition reimbursement

　　Development opportunities to grow your career with a global company

　　JOB SUMMARY

　　This role maintains relationships and favorable contacts with current accounts.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Acts as a single point of contact for a specific account.

　　Handles customer needs and complaints in a timely manner.

　　Consult with clients and referral sources on products and necessary equipment.

　　Obtains all documentation to be scanned and batched at the Branch

　　Manages all follow-up functions with the account, post set-up.

　　Oversight of all transactions coming from a specific account, including all referrals.

　　Obtains all needed documentation for orders to be entered into the system

　　Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling

　　Assess patient needs and promotes company products/services at office visits

　　Resolves issues by identifying problems and coordinating appropriate solutions.

　　Troubleshoots with the medical groups and any relevant on-site departments if issues arise.

　　Assists medical groups and/or other provider groups regarding products and services available under the contract.

　　Assists in the utilization process as well as transitioning members for capitation switch outs.

　　Coordinates with physicians and medical groups.

　　Identifies and develops strategic relationships within the institution that will enhance patient care.

　　Participates in the institution’s quality assurance/performance improvement initiatives as requested.

　　Perform timely follow up on renewal authorizations to maintain reimbursement

　　Perform follow up on outstanding CMN’s, Renewal CMN’s, and prescriptions.

　　OTHER DUTIES

　　Performs other duties as required.SUPERVISORY RESPONSIBILITIES

　　N/AMINIMUM REQUIRED QUALIFICATIONS

　　Education and/or Experience

　　High School diploma required

　　At least 2 years of related experience

　　Certificates, Licenses, Registrations or Professional Designations

　　N/ASKILLS, KNOWLEDGE AND ABILITIES

　　Business Acumen

　　Problem Solving/Analysis

　　Communication Proficiency

　　Personal Effectiveness/Credibility

　　Computer Skills

　　Basic skills in Access, Excel, PowerPoint, MS Project, Visio, WordLanguage Skills

　　English (reading, writing, verbal)Mathematical Skills

　　Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet dataOther Skills

　　xxx

　　PHYSICAL DEMANDS

　　While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

　　WORK ENVIRONMENT

　　While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

　　The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

　　Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

　　Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

　　Life at O&M

　　When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.