Description:

　　Medical Device manufacturer located in Minneapolis is looking for a Customer Service Representative to help support patients that are new to using Continence medical equipment. These products are Catheters, Ostomy bags, Urology products, and many more.

　　The Continence Advisor's role is to make an outbound call to a patient, who may have just visited the doctor for stomach pains, and now is required to use a catheter to go to the bathroom 3 times a day. This could be a very traumatic time for the patient who just received a brief 5 minute instruction from the nurse who took them in for standard stomach issues. The goal is to build a relationship with a complete stranger, and help them to navigate this new lifestyle and process to use the bathroom.

　　A typical call with a patient, "I am having trouble understanding how to use PRODUCT X, can you help me?"

　　This role will require outbound calling for customers that have been enrolled to use Coloplast products by a clinician and or doctor. This is generally the very first day that the customer has ever used Company specific Continence products. It is usually a difficult time for these people/patients and the purpose of the call is to be proactive and consultative with the patient.

　　Expect 50+ calls outbound per day, there will be minimal inbound. Conversations are generally long and quality is most important for this team. Customers will generally be in touch for weeks or months through this learning process.

　　Phone-based role so the candidate needs to have a strong phone presence from the jump. Someone that is enthusiastic and has a strong personality.

　　Skills:

　　Customer service, Customer support, Administration, Office suite, Project coordination, Epic

　　Top Skills Details:

　　Customer service,Customer support

　　Additional Skills & Qualifications:

　　Associate's Degree AA or Higher

　　2+ years of recent experience in a customer service environment - healthcare related preferred

　　40+ WPM typing

　　Preferred

　　Call center experience

　　2+ recent years of experience in Patient Care or Nursing

　　Working experience with ERP or CRM

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.