At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. Booking.com (USA), Inc, one of the support companies in the United States, is seeking a full time CS Senior Learning Specialist.

　　This position can be based out of our Orlando, FL or Grand Rapids, MI offices.

　　This role exists to enable the business to deliver on strategic and operational objectives by acting as a program manager of key global Learning projects within the region. The role helps to clearly define a strategy and roadmap for the projects that fall under their scope. The senior is continuously looking at ways toinfluence the EPS way of executing the B.com Learning program and objectives which includes innovative ways of learning. The senior uses their knowledge and experience to influence learning strategies in EPS. The role gets things done in an Agile way with high quality and continuously looking at business impact.

　　What You'll Be Doing: Drive EPS business and performance impact from a Learning & Development perspective i.e. uses a strategic and analytical mindset, and consulting skills with their stakeholders to ensure learning is the right solution to the problem. Partners with the business to identify learning needs as a basis to design and deliver world class learning solutions, campaigns and programs in EPS Lead for their EPS programs and learning initiatives towards the business and LDQBI community Create and manage a topic relevant learning plan that meets EPS business priorities in line with global learning strategy, plan and priorities. Project manage key global projects in conjunction with the Regional CS Learning & Quality Manager and / or project managers. Evaluate EPS learning interventions and programmes to ensure highest quality products. Drive defining key success metrics for EPS program in consultation with the project leads and translating that to a learning and performance data dashboard to measure ROI Provide developmental and positive feedback, as well as technical and coaching advice to their direct reports and learning specialist Regularly connects with wide range of stakeholders across all levels of the Customer Service and wide B.com company managing relationships & influencing for successful completion of tasks and responsibilities Possess proficient knowledge of Learning and Development theories and methodologies to support the creation of clear and engaging learning solutions. Follow up on Operational feedback responding and/or investigating with Learning and Quality Manager as needed to resolve Negotiate timelines & deliverables based on a variety of stakeholder input for their programs Ability to think creatively to identify opportunities for improvement, create solutions and improve or adapt existing EPS L&D processes & solution Uses best practices and innovates approach in design, testing, and implementation of learning programs to achieve desired results What You'll Bring: Bachelor degree or higher in the domain of Human Resource Management or Education 3-5 years of relevant experience in Learning and Development / Talent Management with strong knowledge and track record in the application of adult learning methodology and analysis to drive people development and performance Possess excellent written and spoken English communication skills, knowledge of any additional Asian languages is a plus. Able to work independently, as well as extremely team-focused; supports team and peer decisions Experience in facilitating team coaching sessions Experience in team and individual coaching The ability to apply Agile principles to way of working/Mindset The ability to think outside the box to create solutions and/or improve as-is situation The ability to apply an analytical mindset, challenge assumptions, identify linkages & dependencies, and balance Ops & Business needs The ability to reach the desired outcome for multiple stakeholders The ability to identify and build positive relationships with key stakeholders The ability to think 1-2 steps ahead, apply a holistic approach, & pull together different resources Meticulous attention to detail Strong analytical and problem solving skills Able of working cooperatively with people of diverse backgrounds regardless of personal differences Can embrace change, able to show flexibility and adapting to the dynamic environment Receptive to feedback, takes directions and is aware of development areas Ability to self-motivate and manage own time Ability to own development and with a growth mindset Ability to apply various Project Management Tools & Activities prioritization, stand-ups, RACI, etc.) to successfully contribute towards a project Knowledge: Latest learning trends, practices and methodology Adult learning principles Performance Management Good understanding of the Customer Service business at Booking or industry equivalent Customer Service outcome oriented Available full time and flexible in both schedule and tasks based on local needs Intermediate data analysis knowledge Intermediate understanding of root cause problem solving methodology Extensive understanding of project management methodology What We'll Provide:

　　Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include: Medical, life, and disability insurance Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership Collaborative, friendly and diverse culture Referral Program This role doescome with relocation assistance This role does notcome with visa assistance For this role will have a salary range of: $79,200 - $88,000 USD Additional Annual bonus potential Please note that while our philosophy is the same in every location, benefits may differ by office/country. Should you require accommodation to meet the essential functions of this job, please let us know.

　　Pre- Employment Screening:

　　If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.