At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

　　Come join us

　　As a CRM Delivery Lead, you are responsible for leading people, project, and program management across an entire CRM system lifecycle. From requirements gathering through implementation, you will work closely with both internal Avanade employees and client stakeholders to ensure on-time, high-quality project delivery. You will also be responsible for the identification and implementation of continuous improvement initiatives, processes, and tools supporting enhancements in productivity, efficiency, issue resolution, and cost.

　　What you’ll do

　　Manage collaboration with clients and project teams to develop PMO related tools such as project plans, implementation plans, transition plans, and etc.Establish and support knowledge management repositoriesSupport business development activities or thought leadership in support of Talent Community objectives and prioritiesMonitor, reports, and responds to issues and risks associated with the projectBalance scope, schedule, budget, quality, and risks associated with the projectLead development, implementation, and maintenance of detailed project work plan, including appropriate controls, governance structures, and monitoring to ensure on-time, on-budget, and quality outcomesManage Avanade and subcontractor staff assigned to the projectLead change management and change enablement processes throughout project durationAssist in the sales process, including estimating work effort and expenses using Avanade standard tools.Engage and partner with appropriate onshore, offshore, and nearshore workforces, including Service Licensing Agreements (SLAs)Skills and experiences* Extensive experience in CRM solutions (Microsoft Dynamics preferred) and the life cycle of planning, implementing, and maintaining such solutions* Demonstrated experience with operation management, systems security, testing, databases, and mobility considerations* Experience leading large technology infrastructure projects* Experience with specific technologies as specified by hiring manager* Experience consulting with external clients on complex projects, including in leadership roles* Experience working with global teams on CRM technology implementation and maintenance projects* Experience working with offshore teams to facilitate project work* Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

　　About you

　　Characteristics that can spell success for this role

　　Consultative, collaborative, relationship builderResilient, adaptable, flexible Intellectually curious and passionate about techClient-centric attitudePassion for learning and development Enjoy your career

　　Some of the best things about working at Avanade

　　Pathway to work on industry leading programs of workOpportunity to work with global customersA people-first culture that supports innovation to push teams in new directionsQuickly turn your ideas to human impact by cultivating a team that will help clients unlock what’s nextReal-time access to technical and skilled resources globally Find out more about some of our benefits here.

　　A great place to work

　　As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

　　We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

　　Create a future for our people that focuses on

　　• Expanding your thinking • Experimenting courageously • Learning and pivoting

　　Inspire greatness in our people by

　　• Empowering every voice • Encouraging boldness • Celebrating progress

　　Accelerate the impact of our people by

　　• Amazing the client • Prioritizing what matters • Acting as one

　　Learn more

　　To learn more about the types of projects our team works on, check out these case studies:

　　· What matters to Rathbones is people-first workplace experiences and sustainability· VentilatorChallengeUK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives Interested in knowing what’s going on inside Avanade? Check out our blogs:

　　Avanade Insights - exchange ideas that drive tomorrow’s innovationInside Avanade - explore what life is like working at AvanadeEmployment Transparency

　　Avanade® is an Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.

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　　State Notices

　　Los Angeles Notice: https://sandboxavanadestaging.avature.net/portal/8/files/Banthe%20BoxPosterPrivateEmployersasof82318.pdf

　　Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at [email protected] or call (206) 239-5610 and let us know the nature of your request and your contact information.