Job Description: Critical Care Department Administrative Assistant

　　Department: Critical Care

　　Reports to : Office Manager

　　Job Summary: Assisting and understanding the Emergency Critical Care department. Knowledge of detailing the medical attention based on patient's needs, provide patient updates, communicating with doctors, assisting to facilitate with transfers of medical records to referring veterinarians, disseminate all other messages and phone calls as directed, and support hospital needs as appropriate.

　　Knowledge, Skills and Abilities:

　　Must be able to work independently and in a fast-paced environment.

　　Must be communicative at all times with all supporting staff and clients

　　Must be willing to learn and ask questions

　　Must be friendly, outgoing, “people-oriented,” and positive

　　Must be able to always maintain a professional and respectful attitude.

　　Must possess proficient telephone and computer skills to maintain accuracy for medical records with VCA’s preferred software system.

　　Must be able to maintain a strong and professional relationship with clients, referring veterinarians, and supporting staff.

　　Must understand treatment plans and how to create them and break them down.

　　Solution oriented, critical thinker and keep your composure under any situation.

　　Ability to multitask different and prioritizing and detail oriented.

　　Collaborating and having partnership with other departments to help the flow of the hospital.

　　Education and Experience:

　　High School Diploma or equivalent

　　Must be willing to be a part of evolving veterinary medicine, and technology.

　　Experience in a veterinary hospital or other doctor’s office is preferred, but not required.

　　Understanding of medical terminology and veterinary medicine

　　Use of veterinary software preferred.

　　Physical Requirements:

　　Dependable attendance is required.

　　Must be willing to occasionally work beyond scheduled hours if necessary.

　　Any allergies to animals must be controlled by medication

　　Must be able to utilize office equipment such as computers, telephones, copiers, fax machines, iPad, etc.

　　Duties:

　　The following is a list of essential job requirements. This list may be revised at any time and may also include duties not listed here. Job functions and responsibilities include:

　　Be knowledgeable of patients in the department at the beginning of daily scheduled shift.

　　Keeping up to date about department updates and availability.

　　Be knowledgeable of commonly used software. Example:(Woofware, Smartflow, Census, etc.)

　　Knowledge of outside laboratory testing (Antech) versus in-house treatments/laboratory testing.

　　Assist clients with scheduling/coordinating critical care rechecks and partner, if needed, with other departments for follow up visit(s)/continuation of care.

　　Check email and deliver lab results/medical records to appropriate doctors and patient charts

　　Assist doctors with communication tasks/relaying results to clients when prompted by a doctor.

　　Develop a familiarity and understanding of procedures/estimates in detail to better assist clients with treatment plans.

　　Ability to add referring hospital and primary veterinarian into the system.

　　Accurately transcribe all outbound and inbound correspondence into the medical records.

　　Follow any other doctors’ directions as appropriate.

　　Liaison for communication between front staff, technicians, and doctors

　　Ability to update clients about patients, upon doctors’ requests.

　　Ability to report infectious diseases to the Los Angeles Health Department

　　Answering receiving doctor calls and transferring accurately and efficiently.

　　Check on discharged patients the day after.

　　Schedule and coordinate hospitalized visits with clients.

　　Keep track of pending diagnostics/follow up

　　Financial liaison (update financial coordinators with daily plans)

　　Coordinate and keep track of ultrasound request

　　Go over discharges instructions and medications

　　Relationship Building and Teamwork:

　　Must be able to uphold and exemplify the principles of VCA’s Mission Statement, Three Steps of Service, and VCA Standard of Client Service

　　Build rapport and maintain outstanding relationships with clients and pets at all times.

　　Demonstrate willingness and patience when helping answer client questions regarding their pet’s aftercare.

　　Must support call center and other department patient care coordinators to ensure that client calls and requests are being processed in a timely manner.

　　Effectively communicate with co-workers in a respectful manner at all times

　　Housekeeping/Maintenance:

　　Maintain a clean environment and assist with cleaning as needed for pets.

　　Maintain your own clothing and appearance as directed by hospital policy (must wear scrubs and closed toed shoes per hospital policy.

　　Advise supervisor or management of any unsafe conditions

　　Reliability/Flexibility:

　　Must maintain working knowledge of other roles within the department, as the leadership team may occasionally ask to support another role.

　　Must have an understanding of working in an emergency service department

　　Be flexible to fill the needs of the department, including an open availability, your schedule will be based on hospital needs.

　　Why Join VCA West Los Angeles?

　　We are passionate about supporting our Associates and are committed to your continuing education and personal career development. VCA West Los Angeles is a member of a larger community of dedicated professionals that will encourage you to explore everything a career in the veterinary field has to offer. We are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve.

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　　For hourly Associates:

　　VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.

　　Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $20.00 to $25.00 per hour.

　　Below are some more of the many benefits of joining our team!

　　Access to the people and financial resources of a large veterinary community

　　Leadership opportunities

　　Career development programs

　　Opportunities to give back through strong Shelter partnerships and VCA Charities

　　Tuition support and sponsorships

　　Free mental health and wellness subscriptions (Lyra and Head Space)

　　Competitive wage

　　Medical, dental & vision insurance

　　Generous pet care discounts

　　Life, long and short-term disability insurance

　　Paid parental leave

　　Paid vacation and sick time

　　401(k)

　　If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

　　Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

　　The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

　　We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com