Creative Services Operations Analyst (Hybrid) (Business Systems Analyst 2-NR)

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　　Creative Services Operations Analyst (Hybrid) (Business Systems Analyst 2-NR)

　　Salary

　　$72,696.00 - $117,977.60 Annually

　　Location

　　Minneapolis, MN

　　Job Type

　　Full-Time

　　Remote Employment

　　Flexible/Hybrid

　　Job Number

　　2023-00455

　　Division

　　Metro Transit

　　Department

　　Mktg Graphics Sales Comm Minn

　　Opening Date

　　01/23/2024

　　Closing Date

　　2/14/2024 11:59 PM Central

　　Description

　　Benefits

　　Questions

　　WHO WE ARE

　　We are committed to supporting a diverse workforce that reflects the communities we serve. The Metropolitan Council’s Metro Transit Division is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail, and commuter trains, as well as a resource for those who carpool, vanpool, walk, or bike in the Twin Cities.

　　How your work would contribute to our organization and the Twin Cities region:

　　The Creative Services Operations Analyst role will ensure that technical solutions being developed satisfy the needs of the Creative Services and Marketing departments. This position works with Creative Services to identify opportunities for improvement in technologies, operations, production, and processes; using project management skills and tools to create more efficient and streamlined procedures for the department and its work.

　　Anticipated Hiring Salary Range: $34.95hr. or $72,696/yr. to $39.67/hr. or $82,514/yr.

　　Full Salary Range: $34.95hr. or $72,696/yr. to $56.72/hr. or $117,978/yr. * The salary displayed is the full salary range. The hiring salary will be determined based on the final candidate's qualifications, the Council's internal pay structures, and our total compensation package for the position. *

　　NOTE: This position is eligible for a hybrid (both remote and onsite) telework arrangement. The candidate's permanent residence must be in Minnesota or Wisconsin.

　　What you would do in this job

　　Maintain the cloud-based systems Creative Services uses to stay on task.

　　Focus on these systems so other colleagues can concentrate on creative work.

　　Act as the main contact for template creation, creating QR codes, troubleshooting access issues, forwarding issues to the software provider, and measuring performance.

　　Performs other related duties.

　　What education and experience are required for this job (minimum qualifications)

　　Any of the following combinations of relevant work experience and completed education (degree in Change Management, Business, Resource Management, Project Management, Marketing, Communications or closely related field):

　　High school diploma/GEDAND seven (7) years of experience.

　　Associate's degree AND five (5) years of experience.

　　Bachelor’s degree or higher AND three (3) years of experience.

　　What additional skills and experience would be helpful in this job (desired qualifications):

　　Understanding of marketing and communications planning, creative processes and production, and campaign trafficking,

　　Project management experience, involving cross-department collaboration

　　Knowledge of the Mac operating system,

　　Knowledge of data reporting and tracking,

　　Knowledge of creative project trafficking,

　　Creative project management software skills, extensive experience with Workfront a plus,

　　Demonstrated experience with data reporting and process management,

　　Technology savvy and understanding of the latest technology capabilities,

　　Experience optimizing and organizing complex processes as well as everyday project tasks.

　　What knowledge, skills, and abilities you should have within the first six months on the job:

　　Knowledge of digital asset management,

　　Knowledge of technology mapping,

　　Strong communication skills, both verbal and written,

　　Navigate a dynamic campaign landscape and manage multiple tasks with ease,

　　Promote an equitable, positive, and respectful work environment that values cultural diversity among all employees.

　　Additional information

　　Union/Grade: Non-Represented / Grade G

　　FLSA Status: Exempt

　　Safety Sensitive: No

　　What your work environment would be: You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

　　What steps the recruitment process involves:

　　We review your minimum qualifications.

　　We request your Work Record Evaluation (ATU employees only).

　　We rate your education and experience.

　　We conduct a structured panel interview.

　　We conduct a selection interview.

　　Once you have successfully completed the steps above, then:

　　If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

　　If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

　　IMPORTANT:If you make a false statement or withhold information, you may be barred from job consideration.

　　The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires an accommodation during the selection process, please [email protected].

　　We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

　　Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

　　Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

　　Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

　　Dental insurance, life insurance and vision insurance

　　The following benefits are provided to all employees as part of working for the Council. You will have access to free:

　　Well@Work clinic

　　bus/rail pass valued at over $1200 per year

　　parking at many job locations

　　fitness centers at many job locations

　　Employee Assistance Program

　　extensive health and wellness programs and resources

　　01

　　Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions.

　　Yes

　　No

　　02

　　How did youfirsthear about this job opening?

　　CareerForce Center

　　Community Event/Organization

　　Employee Referral

　　Facebook

　　Glassdoor

　　Indeed

　　Job Fair

　　LinkedIn

　　Metro Transit Bus Advertisement

　　Twitter

　　Website: governmentjobs.com

　　Website: metrocouncil.org

　　Website: metrotransit.org

　　Website: minnesotajobnetwork.com

　　Other

　　03

　　If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

　　04

　　Which best describes your educational and work experience:

　　High school diploma/GED AND at least seven (7) years of relevant work experience.

　　Associate degree in Change Management, Business, Resource Management, Project Management, Marketing, Communications or closely related field AND at least five (5) years of relevant work experience.

　　Bachelor's degree or higher in Change Management, Business, Resource Management, Project Management, Marketing, Communications or closely related field AND at least three (3) years of relevant work experience.

　　None of the above

　　05

　　Describe your experience working with creative project management systems. Note the platform and your contribution to creating or managing workflows and using the help queue to support staff needs. If you do not have this experience, please type "N/A".

　　06

　　Describe your experience analyzing and presenting data that helps in planning or operational decision-making. Describe how you gathered and prepared the data; and how you presented the results (tabular, graphical, and/or narrative forms). If you do not have this experience, please type "N/A".

　　07

　　Describe your experience managing a project, technical working group, or technical process. Describe how you defined the objectives, assigned roles and responsibilities, assigned tasks, set timelines, monitored progress, and evaluated the outcome. If you do not have this experience, please type "N/A".

　　08

　　Describe your experience managing digital content for an organization. Examples may include managing Adobe Creative Cloud libraries or digital image management systems; or supporting collaborative file sharing platforms. If you do not have this experience, please type "N/A".

　　09

　　Describe your experience working with a diverse workforce or communities. If you do not have this experience, please type "N/A".

　　Required Question

　　Agency

　　Metropolitan Council

　　Address

　　390 Robert St. N.St. Paul, Minnesota, 55101

　　Website

　　https://metrocouncil.org

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