Description

　　POSITION RESPONSIBILITIES:

　　• Prepare and submit new account packages, and audit for accuracy.

　　• Schedule and lead new business install meetings.

　　• Prepare and submit renewal packages, and audit for accuracy.

　　• Process any required changes to a customer’s profile.

　　• Audit and submit annual price increases.

　　• Prepare paperwork for new items, deletions, inventory changes, etc.

　　• Maintain an electronic filing system ensuring all required customer documents are retained

　　and easily accessible.

　　• Handle inbound customer calls/emails and provide requested information to the relevant

　　account manager.

　　• Efficiently and accurately record all information, including any notes related to the customer’s

　　issue or account, as required under the SOP.

　　• Build and maintain inter-departmental relationships in order to ensure customer’s situation is

　　handled, managing company guidelines and customer expectations.

　　• Alert management to service concerns not resolved in a timely and acceptable manner.

　　• Performs other duties as required or assigned in accordance with the scope of activities

　　enumerated above.

　　• Administrative duties, ad hoc reporting, and projects as assigned or requested

　　KNOWLEDGE, SKILLS & ABILITIES:

　　• Strong knowledge of customer service processes with the ability to effectively relay customer

　　needs and concerns to National and Key Account Managers and local Market Center Teams.

　　• Ability to take initiative and a strong sense of urgency.

　　• Strong written and oral communication skills required, to include answering phones

　　professionally.

　　• Proven worth ethic, positive attitude and a team player who enjoys a challenge.

　　• Ability to work with all company software used to manage and maintain customers.

　　• Excellent analytical and problem-solving skills, with an attention to detail.

　　• Must have the ability to adhere to company policies and SOP’s.

　　• Must be proficient in Microsoft Office and have strong computer skills.

　　EDUCATION/EXPERIENCE:

　　• Two years of customer service experience

　　• High school degree

　　• Bachelor’s degree is preferred, but not required.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)