Job Description

　　About Us: Thermo Fisher Scientific run's the World's largest clinical packaging operation. Our Clinical Trials facilities are strategically placed around the world to accommodate local and regional sourcing needs. Join us to help serve millions of our global clinical trials patients!

　　Optimizes the success of the Client Services team by meeting client and business objectives through talent development, workload leveling, conflict resolution, Lean Management, process improvements, cross-training and succession planning. Drives accountability through data, processes, people management including coaching, one-on-ones, performance management discussions, and supporting individual development.

　　Essential Functions:

　　Provides leadership to assigned staff by performing the following: leading organizational change; developing and empowering staff; encouraging relationships; putting staff in a position to succeed, meeting their individual development plans while also achieving organizational goals; building effective teams that apply their diverse skills and perspectives to achieve common goals; driving engagement; creating a climate where staff are motivated to do their best and their input is valued.

　　Drives accountability of team to support meeting client needs, site revenue targets, and client customer concerns.

　　Develops processes within the team to better apply project management tools and philosophies.

　　Supports the financial aspects of the site by leading the team conducting quotations, proposal generation, and billing services.

　　Ensure accurate, timely and alignment of quotes and billing.

　　Oversees demand planning, forecast accuracy, and shop floor scheduling.

　　Monitors workload and development of batch records, components, drug product, and labels to ensure a timely operational start.

　　Oversees business management reporting: On-time delivery of components and finished materials, capacity planning, financial reports and builds action plans to support improvement with the leadership team.

　　Leads team through talent development, workload leveling, conflict resolution, cross-training, and succession planning.

　　Ensures that employees are fully trained on the tools and strategy to be used.

　　Drive consistency with other Client Services departments across the division.

　　Leverage Lean Management and PPI to establish robust business work processes; improve consistency in delivery and overall efficiency.

　　Champions cross-functional partnership and alignment to resolve priorities challenges.

　　Job Scope:

　　Receives assignments in the form of objectives and resolves how to use resources to meet schedules and goals.

　　Supervision:

　　Guides staff to achieve tactical and strategic business goals; responsible for results including revenue, efficiency, capacity, and staffing for the department.

　　Education:

　　Bachelor's degree in Science, Business or related field. MBA or PMP preferred.

　　Experience:

　　Minimum of four (4) years of shown experience as a customer facing Project Manager. Minimum three (3) years of people management experience.

　　Equivalency:

　　Equivalent combinations of education, training, and relevant work experience may be considered.

　　Competencies:

　　Ability to inspire and foster innovation, collaboration, transparency and team effectiveness. Strong communication, negotiation, business acumen and problem-solving skills. Proven ability to apply project management tools. Has demonstrated strong people leadership capabilities. Ability to coach individuals to communicate (verbally and in written form) to high levels. Computer skills to include the Microsoft suite with particular strength in Excel, Smartsheet and MS Project. Knowledge of the pharmaceutical industry is a plus.