Converged Core & IP Network Planning professional

　　Job Req ID: 28696

　　Posting Date: 19 Jan 2024

　　Function: Engineering

　　Location:

　　Ipswich (4405), Ipswich, United Kingdom

　　Salary: Competitive with great benefits

　　Why this job matters

　　As a valued member of the Network Planning team you’ll be empowered to deliver capacity plans for the Converged Core Platform. This responsibility includes creating and planning appropriate network solutions and proactively identifying and implementing process or automation improvements. This is an exciting role that will give you the opportunity to work with teams across BT and with our vendors/partners.

　　What you’ll be doing

　　• Creating and planning Network Solutions, utilising appropriate Planning Rules

　　• Provides sound technical expertise to deliver timely response to queries, identifying and mitigating operational risks as appropriate.

　　• Full contribution to development of guidelines and policies to manage network planning.

　　• Provides support and advice to deliver operational activities, using sound technical capabilities to deliver relevant plans while ensuring adherence to standards.

　　• Delivers high-impact operational activities, monitoring performance and ensuring feedback is inputted to the management process.

　　• Develops effective working relationships with internal and external stakeholders to explore opportunities for partnership, acting as the point of escalation for issue resolution.

　　• Uses technical expertise to propose planning processes, including the development and proof of concept, engagement of front door and process validation.

　　• Seeks continuous improvement and efficiency opportunities in order to automate, centralise, standardise and simplify processes, owning the delivery of improvement projects and initiatives.

　　Skills and Experience

　　• The key purpose of this role is to be the technical interface into the Converged Core Platform.

　　• Job holders must be able to understand Converge Core platform/product architecture and service flow, as well as how our customers consume these products.

　　• Utilising multiple planning tools and techniques the role holder needs to create capacity plans, provide provision activity across the Converged Core Platform and pro-actively identify service improvements, deliver problem management improvements and ultimately improve customer experience with improved MTTP.

　　• Role holder needs to communicate with stakeholders at all levels.

　　• Job holder will also be responsible for process automation and maintaining robots.

　　• Data driven decision making and communication: drawing on data and analytical techniques where appropriate and communicating this to business audiences

　　• Product Knowledge: understand the products and services that BT provide and how our customers utilise them. Tenacious Problem Solver: a desire to look across platforms and teams to ensure problems are resolved and prevent reoccurrence.

　　• Technical Skills: Good knowledge and understanding of Nokia Service Router (SR). Highly experienced in call tracing and fault diagnostics. Good knowledge of BT Converged Core Platform, service journeys and operating models/process

　　• Business Analysis - the ability to understand a process and develop requirements for automation/Software Development

　　MANDATORY

　　• Experience of Ethernet Services

　　• Experience of IP & Data network planning or delivery

　　• Nokia Service Router (SR)

　　• Strong interpersonal skills and leadership potential

　　• Solve complex problems at scale

　　• Agile approach to solving problems

　　• Effective Communication within and outside the organisation

　　• Adaptability in various work scenarios

　　PREFERRED

　　• Experience of BT’s Ethernet Services including Harmonised Ethernet and Wholesale Mobile Connect

　　• BT’s 21st Century Network, Converged Core and IP Platforms

　　• Orchestration and Automation

　　• Agile and Waterfall development methods using JIRA, Kanban, others

　　Benefits

　　• 10% on target bonus

　　• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

　　• 25 days annual leave (not including bank holidays), increasing with service

　　• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

　　• World-class training and development opportunities

　　• Option to join BT Shares Saving schemes.

　　• Discounted broadband, mobile and TV packages

　　• Access to 100’s of retail discounts including the BT shop

　　A FEW POINTS TO NOTE:

　　Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

　　DON'T MEET EVERY SINGLE REQUIREMENT?

　　Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.