Job Description- Convention Services Manager

　　Candidates must have strong events detailing experience and have worked in either a hotel, conference center or large private event space previously. Manage, coordinate, and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good client relationship.

　　ESSENTIAL FUNCTIONS

　　· Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.

　　· Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, adjusting as necessary.

　　· Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions, and attrition clauses. Client must be notified at cutoff date or prior to any estimated attrition charges that will apply.

　　· Update Hotel System with Client information, i.e. Name, Address & Contact Information, Sales Manager's information, Room Count (if necessary), Remarks & Comments, Payment Information, and all other required information needed.

　　· Responsible for obtaining all rooming lists, monitor rooming list cut off dates, get all menu details, meeting room setups, refreshment break needs, postings, and any other additional needs of the client to ensure a successful event at the property

　　· Produce and distribute resumes and BEOs to staff. Communicate any changes and updated information to hotel departments.

　　· Participate in site visits and plan meetings for upcoming groups.

　　· Act as a liaison between the sales and operations department of the hotel to ensure a successful event for the clients and all the client's needs are met and communicated accurately and efficiently to all departments of the hotel.

　　· Participate in Pre or Post Convention meetings and review final invoice with client upon request.

　　· Greet all clients as they arrive at the hotel to ensure that they have all the required items per the BEOs. For larger events, weekend & evening hours may be required.

　　· Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.

　　· Generate thank-you notes and service evaluations for group clients in conjunction with the Sales Manager.

　　· Additional Responsibilities may be assigned by the Director of Sales or General Manager.

　　Job Requirements

　　SPECIFIC JOB KNOWLEDGE AND ABILITIES

　　The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

　　· Experience with Marriott CI/TY and Opera PMS is a plus.

　　· Requires good communication skills, both verbal and written.

　　· Strong Event Detailing experience from within a hotel events or private events space.

　　· Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items.

　　· Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.

　　· Knowledge of hotel and competitive market.

　　· Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word and Excel

　　· Excellent interpersonal and sales-related skills.

　　AVAILABILITY

　　This company operates seven days a week, 24 hours a day. Generally, the position works Monday through Friday, however, at times and based on business needs, you may need to work a weekend day or flexed hours.