Description

　　We are looking for a dynamic, organized self-starter to join our NA DSP team as an Investigator, supporting our NA Delivery Stations for employee and labor relations issues. The central objective of Driver Escalations is to ensure fair and respectful treatment of the employees of our DSP, consistent with our core business values and objectives.

　　The ideal candidate for this position has a background in Human Resources or Employee Relations with strong communication, dive deep capabilities and interpersonal skills, enabling them to work successfully on a broad spectrum of employee and labor relations issues and projects.

　　Key job responsibilities

　　The Contractor Relations Investigator will work proactively to:

　　Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation

　　Independently manage assigned casework, bringing investigations to closure rapidly and definitively

　　Design, collect, and analyze multiple levels of employee and stakeholder feedback

　　Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation

　　Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues

　　Partner to engage in continuous improvement of communication vehicles and practices

　　Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Delivery Station Associates and Drivers

　　Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations

　　The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.

　　We are open to hiring candidates to work out of one of the following locations:

　　Irvine, CA, USA

　　Basic Qualifications

　　Human Resources / Employee Relations background ideally from a corporate HR setting (high volume case management)

　　MS or JD degree with 3+ years of HR experience or BS degree with 5+ years HR experience

　　Experience with Salesforce CMS (Case Management System) or related software/platform

　　Experience with federal and state employment and labor laws

　　Experience in conducting investigative fieldwork, investigative data analysis, and production of investigative documentation

　　Prior experience supporting hourly employee client groups

　　Preferred Qualifications

　　Advanced degree in related HR field or JD with specialization in labor/employee relations is a significant plus

　　CPA, CMA, CISA, CIA, CFE, or similar risk, audit or compliance credentials are a strong plus

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.