Continuous Improvement Manager (m/w/d)

Location

Berlin, Berlin, Germany

Slough, United Kingdom

Job ID 0000021275

Category General Management

Job Description

Are you ready to bring your passion for continuous improvement to the LEGO Group?

Join us for an exciting opportunity to work with our dynamic Consumer and Shopper Engagement (CSE) team in Slough and Berlin, where you'll implement impactful changes that truly make a difference!

No relocation assistance is offered for this position.

Core Responsibilities

Working collaboratively with our Senior Manager, Continuous Improvement you will implement the global strategy into your local areas.

Delivering data-driven and measurable productivity improvements, cost savings and results by leading large-scale continuous improvement projects and incremental initiatives for CSE.

Supporting the definition of global processes and standards, process mapping initiatives and developing a process improvement roadmap across the global CSE department.

Balancing a deep knowledge and expertise of our departmental processes, ways of working, systems and user needs with clear-sighted analysis of improvement opportunities.

Championing excellence, simplicity and high standards in both internal and external processes that are used by our internal CSE employees and self-served by our LEGO customers.

Project management and leadership of in-the-moment continuous improvement opportunities as well as larger, longer-term opportunities.

Building excellent, supportive working relationships with colleagues across many LEGO teams.

Coaching and project managing continuous improvement champions and ambassadors throughout the CSE department.

Play your part in our team succeeding

Our mission in Consumer and Shopper Engagement (CSE) is to be the champions of consumers and guardians of the LEGO Group’s Play Promise. Our vision is to innovate the future of service, deepen consumer engagement and be a reason why people choose the LEGO Brand!

We are a global team with contact centres in the UK, Germany, USA, Singapore and Shanghai, supporting over 4 million customer engagements per year across multiple channels.

Do you have what it takes?

Proven experience as a manager in Continuous Improvement.

Broad experience of working with a range of continuous improvement and process methodologies at scale (e.g. Agile, Scrum, Lean).

Confidence in working with and learning new systems and data programs.

Analytical skill to report and quantify continuous improvement opportunities and successes.

Strong collaboration and communication skills.

Highly proactive and independent in identifying opportunities for improvement and taking action to see them realised.

Knowledge of/Experience within a contact centre environment is beneficial but not essential.

#LI-JA1

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.