Secure our Nation, Ignite your Future

　　Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while supporting the transformation of Enterprise IT support for one of our most critical customers in the Intelligence Community. As we embark on a transformational journey with our customer where high operational availability is vital and service excellence is the norm, you will be rewarded with meaningful and purposeful work, shaping the success of a new program, and gaining experiences to advance your career.

　　ManTech is seeking a Continual Service Improvement (CSI) Manager to lead and execute a CSI practice where innovation enhances the user experience and creates a more modernized, efficient, effective, and responsive IT service delivery end state. These improvement activities support the lifecycle approach through service strategy, service design, service transition and service operation. 

　　Responsibilities include, but are not limited to:

　　Review, analyze, prioritize, and make recommendations on improvement opportunities in each lifecycle stage: service strategy, service design, service transition, service operation and CSI itself

　　Review and analyze service level agreements as required

　　Identify and implement specific activities to improve IT service quality and improve the efficiency and effectiveness of the enabling processes

　　Improve cost effectiveness of delivering IT services without sacrificing client satisfaction

　　Ensure applicable quality management methods are used to support continual improvement activities

　　Ensure that processes have clearly defined objectives and measurements that lead to actionable improvements

　　Create and track metrics to assess the performance of the program.

　　Act as an ITIL expert in the analysis and development of existing processes, procedures, and methods to promote effective Program operations through standardization, improvement, simplification and discontinuance.

　　Establish and maintain strong and productive relationships with key stakeholders ensuring that the service requirements of the Program are understood and are incorporated into a framework of continual improvement.

　　Establish and maintain strong productive relationships with the Service Delivery Managers to ensure that service performance is effectively managed and monitored and issues are dealt with promptly and in line with contractual obligations.

　　Promote best practices by establishing a CSI network across the Program

　　Conductregular process audits as defined under the program

　　Conduct tabletop exercises for process areas as defined under the program

　　Basic Qualifications:

　　Experience with CSI / Lean Six Sigma methodologies and their application in an IT Service Management environment.

　　Experience with the authoring and production of ITIL documentation (e.g. SLAs, OLA, Service Catalogue, process alignment, procedure design and service mapping).

　　Experience with ITILv3/4 modules relevant to functional area.

　　Experience with supporting large scale technology programs.

　　Experience with the design and implementation of moderately complex operating models, including process design, people and organizational design, and governance design.

　　Experience with integrated master schedule reporting and analysis in Microsoft Project Server environment.

　　Experience with using enterprise risk management tools to identify, assess, prioritize, mitigate, and monitor risks

　　Experience with supporting risk management and program analysis lead functions

　　Knowledge of the ITIL framework as well as a high level of IT technical competence.

　　Knowledge of change management.  Use influence, oversight and direction in the provision of changes that have a bearing on the environment.

　　Ability to prioritize and manage multiple tasks concurrently working in a fast-paced, collaborative environment

　　Ability to prepare and present oral and written reports, presentations, recommendations and perform necessary research, or investigations.

　　Ability to use computer skills including MS Office including Excel, Word, Visio, and Access

　　Bachelor's degree and 7+ years of relevant experience. 4+ additional years of experience may be substituted in lieu of a degree.

　　ITIL® v4 Foundation, or higher, certification 

　　Preferred Qualifications:

　　5+ years of project management and/or risk management experience with large System Engineering projects

　　2+ years of experience with ITIL, including integrating performance measures with risk measures to manage risk and drive outcomes

　　Experience with quality improvement certification, such as Lean Six Sigma, ITIL Continued Service Improvement (CSI), Certified Quality Engineer (CQE), etc. 

　　Experience with ServiceNow ITBM & ITSM

　　Master’s degree 

　　Security Clearance Requirements:

　　Current/active TS/SCI with Polygraph.Physical Requirements:

　　Must be able to remain in a stationary position 50%.

　　Must be able to move/traverse within and between buildings and offices.

　　Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. 

　　The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information.

　　For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

　　ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

　　If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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