This job was posted by https://okjobmatch.com : For more information,please see: https://okjobmatch.com/jobs/2997850 ADVANCE YOUR CAREERWHILE SAVING LIVES

　　Location: Oklahoma City, OK

　　Salary: \$55,000-\$65,000 based on education and/or experience and \$500bonus after 6 months and \$1,000 bonus after 1 year!

　　Benefits: Health, dental, vision, life insurance, long term disability,401(k), paid-time off, \$5,000 annual tuition reimbursement, holidaypay, etc.

　　Days: Monday through Friday

　　Hours: 8:00 a.m. to 5:00 p.m.

　　Position:

　　Responsible for the design, implementation, maintenance, andoptimization of our contact center systems infrastructure. This rolewill involve ensuring the seamless operation of contact centertechnologies, troubleshooting issues, and implementing improvements toenhance overall efficiency.

　　Qualifications:

　　1 to 3 years experience as a PC Technician or at least two of thefollowing certifications: A+ Certification - Preferred, Network+Certification, or Microsoft Certified IT Professional (Windows DesktopAdministration)

　　Bachelor\'s Degree in Computer Science or Business emphasis orequivalent experience.

　　Requires an understanding of DOS, Windows, memory configurations, andhardware configurations.

　　Strong analytical/problem solving skills.

　　Responsive; strives for excellence; ability to interact and communicateeffectively at all levels of the organization.

　　Familiar with general IT operating infrastructure (hardware, databases,operating systems, local area networks etc).

　　Advanced knowledge of Microsoft Office and Windows applications

　　Knowledge of communication protocols, networking configurations,voice/data communications, NT and Unix security, backup, and storageprocedures

　　Experience providing local and remote technical support in a LAN/WANenvironment for computer hardware and software, including security,installation of CAT 6 cabling, configuration, installation,troubleshooting, and maintenance of computer hardware and softwarecomponents.

　　Ability to create training materials.

　　Strong technical writing skills

　　Ability to assist and train others.

　　Strong technical knowledge and problem resolution skills

　　Strong analytical skills

　　Ability to develop and implement procedures.

　　Service-oriented; self-starter; takes ownership; willing to take onadditional responsibility.

　　Responsive; strives for excellence; ability to interact and communicateeffectively at all levels.

　　Ability to work independently as well as part of a team.

　　Ability to work in a challenging environment.

　　Ability and willingness to expand knowledge base and skills inventory.

　　Ability to evaluate different software applications quickly and indepartment.

　　Primary Responsibilities:

　　System Design and Implementation

　　Design, implement, and maintain contact center systems, includingtelephony platforms, IVR (Interactive Voice Response), ACD (AutomaticCall Distribution), and other related technologies.

　　Collaborate with cross-functional teams to understand businessrequirements and translate them into effective system configurations.

　　Maintenance and Support

　　Perform regular system updates, patches, and upgrades to ensure optimalperformance and security.

　　Monitor system performance, troubleshoot issues, and provide timelyresolutions to minimize downtime.

　　Conduct system audits and implement proactive measures to identify andaddress potential issues.

　　Integration

　　Integrate contact center systems with other enterprise applications,such as CRM (Customer Relationship Management) software, workforcemanagement tools, and reporting platforms.

　　Work closely with development teams to implement custom integrations andautomation.

　　User Training and Documentation

　　Provide training to contact center staff on system usage and bestpractices.

　　Create and maintain comprehensive documentation for systemconfigura ions, processes, and troubleshooting procedures.

　　Security and Compliance

　　Implement and enforce security measures to safeguard sensitive customerdata and ensure compliance with industry regulations.

　　Stay informed about industry best practices and emerging technologies tocontinually enhance system security.

　　Performance Optimization

　　Analyze system performance metrics and implement optimizations toenhance efficiency and responsiveness.

　　Collaborate with stakeholders to identify areas for improvement andimplement enhancements.

　　Desktop Support Functions

　　Installing, configuring, and maintaining desktop and laptop PCs andperipherals such as printers

　　Installing and configuring application and operating system software andupgrades

　　Troubleshooting and repairing hardware and network connectivity issues

　　Removing old equipment and performing data migration to new machines

　　Analyze problems on the Windows-based platforms, workstations, and allperipheral devices.

　　Diagnose hardware and software problems; work with other MIS staff,vendors, and users to resolve said issues in a cost-effective and timelymanner.

　　Requires an understanding of Windows, memory configurations, andhardware configurations.

　　Responsible for operating systems and software that reside onWindows-based platform servers and stand-alone PCs.

　　Install & maintain PC-to-UNIX connectivity software and support of IPprotocols.

　　Create, manage, and u