JOB REQUIREMENTS: Contact Center Agent - Emergency Backorders CollegeCo-Op Location US ID 2022-21396 Category Intern and Co-op Position TypeCollege Co-op Overview CNH Industrial is a world-class equipment andservices company dedicated to advancing the noble work of agricultureand construction workers. Driven by our shared purpose of Breaking NewGround, we are passionate about bringing Innovation, Sustainability, andProductivity to all that we do. As a truly global company, CNHIndustrial\'s 37,000+ employees form part of a diverse and inclusiveworkplace, focused on empowering customers to grow, and build, a betterworld through our core brands: Case IH, STEYR, New Holland Agriculture,CASE, and New Holland Construction. Responsibilities Negotiate orders,coordinate shipments, and oversee related activities of third-partyvendors to ensure part orders flow effectively through systems andprocesses in accordance with our organization\'s customer servicestandards with the goal of reducing customers machine down-time.Navigating through multiple software platforms and prioritizing dailyresponsibilities and job goals Strong written and verbal communicationskills Provide problem resolution to the dealer in a clear, precise, andempathetic manner. Ensure all inquiries and responses meet or exceedstandards to maximize dealer satisfaction. Understanding traffictransportation rules and regulations such as, carriers, weightconstraints and shipping charges Understanding and striving to meet orexceed contact center metrics while providing excellent, consistent,\'world-class\' customer service. This position is remote. This positionwill pay between \$17.75-\$36.37/hour. Qualifications Pursuing a minimumof a Bachelor\'s degree Must supply own Internet connectivity with aminimum of 10Mpbs unless able to work from a CNH Industrial establishedfacility Must be able to work flexible schedules with rotating shiftsbetween 7AM and 6PM Central Time - occasional weekends requiredPerks ofbeing a CNH Industrial Intern/College Co-op! We\'re excited that you\'reconsidering an Internship or College Co-op with CNH Industrial! CNHIndustrial provides our Interns and Co-ops with experiences that willhelp develop them into well-rounded professionals. Check out some of thebenefits that will build an experience, not just a job: Competitive payNetworking... For full info follow application link. CNH Industrial isan equal opportunity employer. This company considers candidatesregardless of race, color, religion, sex, sexual orientation, genderidentity, national origin, disability, or veteran status. Applicants canlearn more about their rights by viewing the federal \"EEO is the Law\"poster and its supplement at https://www.dol.gov/agencies/ofccp/posters.CNH Industrial participates in E-Verify and will provide the federalgovernment with your Form I-9 information to confirm that you areauthorized to work in the U.S. ***** APPLICATION INSTRUCTIONS:Apply Online: ipc.us/t/D81401D7503C4F59 Qualified females, minorities,and special disabled veterans and other veterans are encouraged toapply.