Job Description
The Project Manager will primarily be responsible for managing the delivery of the NetSuite implementation. Utilizing NetSuite’s Suite Success Methodology, the resource will drive the delivery of NetSuite’s Professional Services engagements according to the agreed upon scope, time, and budget – all while ensuring the highest degree of customer satisfaction.
The Project Manager is a key player in managing, tracking, and communicating the progress of projects, and in ensuring the quality delivery of implementation services. From initiation through to completion, the Project Manager will be responsible for planning customer-specific engagements, managing development and completion of any ad hoc business requirements including the signoff process, managing the execution of deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks. The Project Manager will manage multiple concurrent projects and will work with various resources within a matrix environment.
Responsibilities
Key Responsibilities
Project Portfolio Management
Manage multiple, concurrent projects ensuring quality, on-time and on-budget implementations
Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
Utilize a mix of global resources within a matrix environment
Utilize NetSuite’s Project Management Methodology to drive implementations to successful completion, ensuring highest degree of customer satisfaction
Manage expectations with the customer in regard to:
Project Scope
NetSuite PS Delivery Model
Stakeholder Roles and Responsibilities
Timelines
Escalation and Change Management
Communication and Risk Management Plans.
Facilitate resolution of issues and roadblocks
Responsible for final presentation and signoff of key milestones and deliverables, such as Project Kickoffs, Project Plans, Change Orders, and Status Reports
Perform post go-live summary analysis on completed projects, and share with relevant departments internally
Problem Solving
Demonstrated experience in translating customer business requirements into workable business solutions either as software solutions or as re-engineering initiatives
Quickly assesses customer needs, develops innovative plans to solve complex business workflow, and implements these plans in the NetSuite environment
Understands theories, concepts, principles, and techniques to handle most situations without guidance
Documents, troubleshoots and escalates Support issues outside defined parameters
Possesses a passion for helping customers find creative ways to more effectively run their businesses
Autonomy
Utilizes project resources to complete on-time and on-budget projects, securing customer references in the process
Key player in managing, tracking and communicating the progress of projects, and in ensuring the quality delivery of implementation services.
Decision Making
Planning customer-specific engagements, managing development and completion of the business requirements development, review and signoff process, managing the execution of deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks, makes ultimate decisions that affect the customers’ business
Ability to influence customers to modify current business processes to match industry leading practices
Ability to manage scope and expectations with the customer
Interpersonal Skills
Strong written and verbal communication skills
Strong presentation skills
Ability to establish credibility and rapport with internal and external stakeholders
Ability to work within project teams, and collaborate cross-departmentally
Ability to communicate effectively with functional and technical resources
Excellent client management skills and the ability to work with customers to develop and manage a project plan
Soft Skills
Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce
Understanding of different industries and how NetSuite applies to the customer’s business practices
Technical Skills
Mastery of Microsoft Office products
Experience with the following applications is a plus: QuickBooks, Great Plains, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite (Preferred)
Education
Bachelor’s degree, preferably in Accounting or Management Information Systems
Bachelor’s degree, graduate of 4-year course
Professional Experience
5 - 7 years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider.
2 – 5 years’ experience in Project Management, including developing work-breakdown structures and project plans, most notably in Microsoft Project.
Solid experience in Change Management and Business Process Mapping in support of a major IS/IT initiative
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer