Catering & Conference Services Manager

　　What You'll Do

　　The Conference Services Manager (CSM) acts as the liaison between the hotel operations departments and the client. The CSM strives to achieve a balance between executed contracts, service and profitability. Through efficient management, communication and coordination of the conference requirements, the goal is to capture the hotel's fair share of revenue through food, beverage, room rental and auxiliary services, such as audio-visual provisions, storage and labor fees.

　　Some of your responsibilities include:

　　Full service planning of meetings, conferences, corporate events or other special events and activities with accuracy and detailed communication outlined for the client and hotel departments

　　Experience in a variety of markets, including Incentive Groups, Corporate events, Social Functions, Upscale Destination Weddings, Gala/Non-Profit Fundraisers and VIP Board of Directors Meetings.

　　Ensure that all contracted groups are meeting or exceeding minimum food + beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition.

　　Ability to analyze client needs, negotiate pricing, manage client requests, strong background in upselling

　　Coordinate menu arrangements for conference planners that maximize the revenue potential for the hotel, while serving the client.

　　Conduct pre-planning visits for potential and booked clients. Provide ridiculously personable experiences!

　　Provide an accurate Group Resume that documents all aspects of a particular conference, including menus, event setups, client profiles, operational department responsibilities, transportation details, reservation pick-up statistics and other related information as outlined in the current departmental policies and procedures.

　　Complete and distribute banquet event orders, reports, and correspondence as assigned by the Director of Catering.

　　Maintain accurate and current venue function bookings, observing proper guidelines, releasing unused space as appropriate.

　　Internal Meeting Responsibilities include weekly BEO, Group Resume Meeting, and daily operations call.

　　What You Bring

　　Minimum of two years (2) experience in hotel conference services in a medium/large upscale resort setting with high volume group business

　　Forbes / Five Star Resort experience preferred

　　Extensive experience preparing Banquet Event Orders, Event Diagrams, Group Resumes, booking outside vendors, invoicing and familiarity with final billing reviews.

　　Strong computer skills to include: Word, Excel, PowerPoint, Office and Outlook.

　　Knowledge of Delphi FDC (cloud-based version preferred) and Opera Reservations system preferred.

　　Experience with Social Tables Diagramming system preferred.

　　Creative minded and confident in developing dynamic, cutting edge, successful events.

　　Passion for food & beverage offerings and events.

　　Previous Caribbean market work experience preferred

　　Thorough knowledge of property, guests room categories, venues, food + beverage offerings and capacities.

　　High level of creativity, enthusiasm and flexibility.

　　Well organized, detail orientated and excellent follow-up skills.

　　Ability to be yourself, lead yourself, make it count!