Overview

　　The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

　　Job Description

　　The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining (https://www.omnihotels.com/hotels/boston-seaport/dining) experiences, a scenic rooftop pool (https://www.omnihotels.com/hotels/boston-seaport/wellness/pool) , a luxury Breve Spa (https://www.omnihotels.com/hotels/boston-seaport/spa) , and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!

　　Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

　　The Conference Services Manager discusses meeting room arrangements with planner and communicates this information through respective hotel department heads via a conference/meeting resume.

　　Responsibilities

　　Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.

　　Adhere to the Catering and Conference Services Department’s standard operating procedures.

　　Help establish and maintain hotel’s marketplace position at the city’s most elite venue within social and corporate communities.

　　Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.

　　Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.

　　Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.

　　Generate high revenue yielding business for all contracted rooms, function space, and catered events.

　　Conduct pre- and post-conference meetings when it is agreeable with the client.

　　Ensure all current and future client accounts are serviced in accordance with hotel standards.

　　Communicate with banquet managers for all related banquet functions, and communicate client requests to relevant departments.

　　Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.

　　Adhere to selling policies as set forth by the Director of Sales and Marketing.

　　Remain available to hotel managers while on property.

　　Be aware of departmental revenue and up sell at every possible opportunity.

　　Participate in all regular and operational meetings as required.

　　Coordinate all aspects of conferences as assigned by the Director of Sales & Marketing to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements.

　　Qualifications

　　Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation

　　Must have a minimum of 1 year experience in conference services, preferably as manager at a large convention hotel

　　Appropriate, professional appearance and presentation

　　Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

　　Experience in citywide conferences required

　　Luxury or upper-upscale experience preferred

　　Exceptional attention to detail and ability to handle very large, complex, multifaceted conventions

　　Excellent written and verbal communication abilities

　　CMP or similar industry designation preferred

　　PERKS AND BENEFITS:

　　A culture of fun, inclusion, and growth

　　Complimentary meals

　　Health Insurance

　　Matching 401(k) after one year

　　Generous Paid Time Off offered after 90 days

　　Performance-driven, ALL-IN culture

　　Discounted associate rates at Omni properties nationwide

　　Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

　　If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

　　Job LocationsUS-MA-Boston

　　Posted Date2 weeks ago(1/17/2024 11:04 AM)

　　Requisition ID 2024-103827

　　of Openings 1Category (Portal Searching) Sales