Create Your Experience of a Lifetime!

　　Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

　　With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

　　Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

　　Job Benefits

　　Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

　　MORE employee discounts on lodging, food, gear, and mountain shuttles

　　401(k) Retirement Plan

　　Employee Assistance Program

　　Excellent training and professional development

　　Referral Program

　　Full Time roles are eligible for the above, plus:

　　Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

　　Free ski passes for dependents

　　Critical Illness and Accident plans

　　The Front Desk Agent is responsible for maintaining the Brand Standards of Guest Service during check in and check out. This position will follow all front desk procedures to ensure a professional and genuine guest experience. This person will possess outstanding customer service, interpersonal and presentation skills in order to assist and resolve guest issues and complaints.

　　Job Specifications:

　　Housing: Currently Available

　　Expected Pay Range: $20.00 - $24.07 / hour

　　Shift & Schedule Availability: Full Time

　　Skill Level: Intermediate

　　Job Responsibilities include (but are not limited to):

　　Welcomes guests in a warm, friendly, prompt, and professional manner

　　Register guests, issue room keys, provide information, process payment for stay, answer front desk and PBX phones and close out guest accounts at time of check out

　　Up-sell rooms when possible to maximize lodging revenue

　　Utilize all guest notes to provide preferences on accommodations and services

　　Follow proper cash handling procedures outlined in the bank contract and training manual

　　Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages

　　Assist at other front desks, internal and external departments as necessary

　　Handle confidential and guest information with the highest degree of integrity

　　Ensure the area is maintained in an organized manner and kept cleaned every shift. (i.e. entrance, lobby, front desk, back office, storage closets)

　　Complete all administrative paperwork in a timely and accurate manner

　　At the discretion of the Front Desk Manager, Assistant Front Desk Manager and Front Desk Lead, help train new team members

　　Responsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department.

　　Utilize all guest profiles to personalize the guest experience and provide preferences on accomodations and services

　　Answer the phone according to brand and resort standards

　　Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up

　　Performs all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as; concierge, greeter, PBX, Guest Service Agent and any other assistance when called upon

　　Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests

　　Anticipate guest' needs, respond promptly and acknowledge all guests

　　Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels

　　Notifies manager or lead if any equipment is broken or supplies are running low

　　Practices safe work habits in all types of duties and with all equipment

　　Ensure the department leads the charge in regard to recycling efforts and environmental initiative.

　　Complies with all Resort policies, procedures and standards of operation

　　Other duties as assigned

　　Job Qualifications:

　　High School Diploma or Equivalent - required

　　At least 1 year of experience in guest service - required

　　Previous experience working front desk - preferred

　　Good English communication skills - required

　　Interesting and Informational Links:

　　Find out more about Vail Resorts Recruitment (https://www.facebook.com/JobsAtVailResorts) and “like” our page on Facebook

　　Find out more about Keystone Resort (http://www.keystoneresort.com/)

　　Find out more about our Company Policies (http://jobs.vailresorts.com/info/company-policies.aspx)

　　The expected pay range is $20.00 - $24.07. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

　　Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

　　Requisition ID 494707

　　Reference Date: 05/22/2023

　　Job Code Function: Front Office