Job Number 24013481

　　Job Category Rooms & Guest Services Operations

　　Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe are diverse and enabled to be the best version of themselves. If this sounds like your next workplace read on…

　　About the Hotel - W Melbourne

　　W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

　　About the Venue

　　The Welcome Desk emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.

　　Why Join W Melbourne?

　　You are our connector

　　Enjoy a competitive salary, exclusive staff perks, and Marriott International global room night discounts and 35% off food and beverage for you, your family and your friends.

　　Propel your career forward with opportunities across Marriott International, always advertised on Marriott careers, our platform for recruitment.

　　Be part of W Melbourne's success, including a Two Hatted Restaurant, Best Deluxe Restaurant, Award Winning Event Spaces, and Award-Winning Bar Design.

　　Be part of Marriott's TakeCare initiative, where we give back to the community, and not just talk about it

　　Earn a paid day off on your birthday because we believe in celebrating our rockstars – YOU!

　　Benefit from our Employee Assistance Program, addressing physical, emotional, and financial wellbeing.

　　Take advantage of our Employee Referral Bonus and enjoy working alongside your tribe.

　　About You - CANDIDATE PROFILE

　　Your positive, can-do approach sets the tone for excellence.

　　Eager for new challenges and career growth.

　　Audacious

　　About the Role - POSITION SUMMARY

　　Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

　　Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

　　Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

　　Answer, record, and process all guest calls, messages, requests, questions, or concerns.

　　Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

　　Review shift logs/daily memo books and document pertinent information in logbooks.

　　Monitor club lounge for seating availability, service, safety, and well-being of guests.

　　W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, ​ begin your purpose, belong to an amazing global ​ team, and become the best version of you.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.