About Us

　　Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.

　　Who are you?

　　You're a hospitality professional with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.

　　Who are we?

　　City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.

　　Why us?

　　Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.

　　Position Summary

　　The Lead Concierge is responsible for actively supporting successful box office operations and working to coordinate a hospitable, smooth and efficient experience for guests. This role works closely with the Box Office Manager to support and handle box office administrative functions, ticketing, and guest correspondence, as well as communicating with efficiency, accuracy and hospitality.

　　Minimum Qualifications

　　Minimum 1-year prior experience in a concierge, box office, or customer service role in a hospitality setting preferred and/or equivalent relevant experience

　　Exceptional hospitality and guest service skills

　　Polished presentation

　　Proficient typing and computer skills

　　Professional, hospitable phone etiquette

　　Aptitude in resolving issues and creating problem solving with a customer-focused orientation

　　Effective communication skills both written and verbal

　　Ability to work both independently and in a team environment

　　Ability to work a flexible schedule including days, nights, weekends, and holidays

　　Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data

　　Must be able to sit for extended periods of time; stand and walk regularly; occasionally lifting and carrying up to 35 pounds when needed

　　Overview of Responsibilities

　　Actively participate in daily box office operations and administrative tasks associated with guest relations

　　Assist in coordination of box office tasks including placement of ushers and box office staff

　　Presence during seating on the floor to help address issues as needed

　　Handle email, phone and in-person responses for accuracy, completion, and approved hospitality format

　　Greet all guests and answer phones in a warm and professional manner, offering them a welcoming environment where their needs are anticipated.

　　Handle in-person ticket sales during box office hours

　　Troubleshoot and support guest purchases and transactions

　　Serve as the point of reference for guests who need assistance or information

　　Assist Box Office Manager in completing the walk-up ticket sales and waitlist sales reports

　　Notify ticket holders of changes and/or cancellations

　　CW Loyalty Program -- Support Vinofile spendings and points reconciliation

　　Support inventory of City Winery merchandise/ retail

　　Create “Show Log” excel files for all newly booked shows and events

　　Fill out and maintain concert expense reports on a daily basis

　　Support Box Office Manager with daily duties, reports, customer service

　　Contact 3rd party ticketing companies weekly with new show links / information

　　Help troubleshoot any issues with ticketing and loyalty program platforms

　　Respond to escalated customer questions / concerns / complaints

　　Adding guests to comp list that are submitted to concierge

　　Maintain a neat and tidy Box Office

　　Approve ticket returns or refunds as applicable

　　Note guest ADA requests/VIP’s or other special arrangements in Show Log

　　Close out and reconcile daytime box office transactions at close of shift

　　All other reasonably assigned duties, tasks, projects, implementations, as per business need

　　We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.