St. John’s is leading and inspiring a shift in society’s views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John’s embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John’s home.

　　If this description speaks to you, continue reading about the opportunity of Concierge. This is a per-diem position located at St. John's Meadows.

　　Position Summary:

　　The Concierge maintains a consistent professional and warm attitude over the telephone, greeting visitors, residents, and family members. The Concierge interacts, listens and engages in conversations with residents, family and friends of elders, employees, volunteers, and prospective elders & family members with a warm and welcoming demeanor. The concierge creates a hospitable environment in the lobby area and provides high quality service in a collaborative team effort. Responsibilities include:

　　Opens and closes the reception desk and properly secures all files, keys, and equipment in the office area.

　　Answers all incoming telephone calls in a courteous fashion and reroutes as appropriate, addresses questions from family, vendors, etc.

　　Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.

　　Receives all persons who enter the campus in a courteous manner, informs, guides, directs, or otherwise assists residents, visitors, staff, or vendors tactfully and congenially to present the best possible image of the community.

　　Engages with families, visitors on places to stay (hotels), suggests local restaurants, provides directions if needed, is aware of internal events that may be of interest to them or residents.

　　Maintains workstation and equipment in a safe and organized manner.

　　Process guestroom reservations on Groupwise Calendar and in the Guest room Logbook. If guest suite is not available, informs them of discounted hotel rates for St. John’s visitors.

　　Performs specific work duties or secretarial services as assigned by Administrative Assistant

　　Must be familiar with responsibilities of both reception areas, Hawthorne & Briarwood.

　　Evening & weekend Concierge will process information on in-house TV (Touchdown); Briarwood Day Concierge will process on an as needed basis.

　　Maintains Communication logbooks, reference notebooks & policy and procedure notebooks.

　　Maintains in-house mail delivery, inter-office/campus mail, deliveries of newspapers, personal deliveries, UPS, flowers, packages, prescription drug deliveries, etc.

　　Process requests for brochures and mailing information packet requests to Marketing.

　　Qualifications:

　　Excellent customer service, customer relations and telephone etiquette.

　　Ability to keep a positive attitude when visitors are sometimes upset and under stress.

　　Ability to interact with diverse groups of people.

　　Email, MS office, general computer proficiency.

　　PROOF OF COVID VACCINATION NO LONGER REQUIRED-VACCINE MANDATE HAS EXPIRED.

　　Pay

　　Commensurate with experience: $15.50-$17.00 hourly.

　　Check out what we have to offer YOU at https://www.stjohnsliving.org/careers:

　　Health, dental, vision insurance (30 hours+)

　　Employer sponsored life insurance & telemedicine (30 hours+)

　　Weekly paychecks

　　Competitive pay

　　Ability to pay your bills before pay day through PayActiv: https://www.payactiv.com/employees/

　　Free parking

　　24/7 fitness center

　　Generous paid time off and holidays

　　On-site child care

　　Employee Assistance Plan

　　Cell phone discounts

　　Recognition activities and events

　　St. John’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.