Overview

　　GovCIO is currently hiring for a Hardware Asset Management Techniciantowork in a distribution center at a customer site and manage IT hardware assets throughout their lifecycle. Typical duties include receiving, processing and unpacking goods, signing for packages, preparing computer kits for distribution, updating inventory records, completing weekly physical stock inventories, and reporting on and basic troubleshooting of defective goods.This position is located in Washington, DC and is a fully on-site position.

　　Responsibilities

　　Responsible for all aspects of hardware asset management throughout the lifecycles of approximately 18,000 laptop and desktop computers, peripherals, network printers and mobile devices.

　　Utilizes asset management tools such as bar code scanners to perform full weekly stock inventories

　　Provides outstanding customer service by maintaining attention to detail, completing assigned work on time, and maintaining an efficient and effective work environment

　　Assists Desktop Support Technicians with deploying assets to end-users

　　Reviews and completes Incident and Service Request tickets in ServiceNow within documented service levels

　　Finalizes all outgoing shipments, validating shipping labels and contents are complete and match the packing slip prior to package sealing

　　Receives equipment from Desktop Support Technicians and/or UPS delivery and processes inventory and ServiceNow records within 2 hours of receipt

　　Regularly reviews, validates, and updates records in the organization’s proprietary billing and inventory system

　　Maintains the professional appearance of the Asset area by organizing equipment and ensuring the area is free of all debris

　　Provides technology refresh support

　　Assists in developing and documenting improvements to current processes, creating/updating KAs and SOPs

　　Possesses excellent verbal and written communication skills

　　Performs other related duties as assigned to ensure the efficient and effective functioning of the Hardware Asset Management team

　　Qualifications

　　High School with 3 - 6 years (or commensurate experience)

　　Required Skills and Experience

　　Strong interpersonal skills required

　　Must be comfortable in a fast-paced, dynamic environment, and be able to handle multiple tasks simultaneously

　　Must be able to work independently and be self-motivated

　　Must demonstrate strong oral and written communication skills, excellent customer service skills, and be able to handle pressure and changing priorities. Ability to communicate orally with customers, vendors, management, and coworkers is crucial.

　　Some moderately heavy lifting (computers, monitors, printers, etc.) is required

　　Must be amenable to shift changes dictated by program and customer requirements (supported hours are 6:00am-6:00pm; no overtime)

　　Minimum 3 years of experience in a professional office environment with demonstrable excellence in customer service

　　General computer hardware, Windows 11 and Microsoft 365 knowledge required

　　Preferred Skills and Experience

　　Dell hardware (laptop, desktop, tablet, 2-in-1) and Apple iPhone experience a plus

　　Clearance Required: Public Trust

　　Company Overview

　　GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

　　But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

　　We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

　　Posted Pay Range

　　The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

　　Posted Salary Range

　　USD $40,850.00 - USD $62,000.00 /Yr.

　　Submit a referral to this job (https://careers-govcio.icims.com/jobs/3514/computer-technician-2/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

　　Location US-DC-Washington

　　ID 2024-3514

　　Category Information Technology

　　Position Type Full-Time