Computer Support Administrator

　　Job Category: Information Technology

　　Time Type: Full time

　　Minimum Clearance Required to Start: TS/SCI

　　Employee Type: Regular-Long Term Assignment

　　Percentage of Travel Required: Up to 10%

　　Type of Travel: Local

　　Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement EUCOM’s mission objectives.

　　What You’ll Get to Do:

　　CACI has an excellent opportunity for an experienced, self-directed, Computer Support Administrator (CSA) . This position is in support of a Department of Defense (DoD) organization, US EUCOM located OCONUS in RAF Molesworth, United Kingdom. This position is required to travel OCONUS.

　　The Computer Support Administrator is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Computer Support Administrators. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR)

　　More About the Role:

　　The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.

　　Specifically the CSA will be responsible for supporting systems and applications on a geographically dispersed Windows 10 Enterprise network. Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers. Installing and configuring application and operating system software and upgrades. Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution. Multiple device configuration including personal device support and configuration. Removing old equipment and performing data migration to new machines. Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs. Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met. Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge Databases. Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

　　The CSA is expected to have some experience and expertise in troubleshooting Microsoft Server 2016/2019 platforms and will assist Systems Administrators in assessing and developing solutions for customers in Molesworth.

　　Additionally, the CSA will provide remote support and/or travel to customer sites as required

　　You’ll Bring These Qualifications:

　　Currently hold an adjudicated Top Secret/SCI security clearance (no waiver)

　　BA/BS + 3 years recent specialized or AA/AS +5 years recent specialized or a major cert + 7 years recent specialized or 9 years of recent specialized experience

　　Microsoft Certified Solutions Associate (MCSA) Windows 10/Office 365

　　MCSA Server 2016 certification or replacement cert MD-100 and MD-101

　　CCNA (Preferred)

　　DOD 8570 IAT 2 compliance (CompTIA Security +, equal or greater) - Required

　　Ability to obtain a UK VISA / Business Residence Permit and SUSLO Status

　　These Qualifications Would be Nice to Have:

　　ITIL v3 - Foundation

　　Automation using Microsoft PowerShell, VBScript, or batch files

　　Adaptable to changing circumstances and operational needs

　　Understanding of Department of Defense Military standards

　　Experience working with basic networking to include foundations of Cisco Routers and Switches

　　Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.