Job Description

　　The Executive Office of Health and Human Services is searching for a Complex Case Program Manager. The ideal candidate thrives in a problem-solving-focused and collaborative environment. The Complex Case Program Manager will be responsible for reviewing, compiling, presenting, and following up on complex cases referred to the Inter-Agency Review Team (IRT). IRT is charged with reviewing and recommending resolution for complex cases where there is an urgent need for action to address the lack of consensus or resolution between state agencies on current service needs or placement for individuals under age 22. The Complex Case Program Manager will review relevant records for referrals before the IRT, obtain and compile documentation, present cases, and follow up on implementing decisions dictated by the IRT.

　　Duties and Responsibilities (these duties are a general summary and not all-inclusive):

　　• Reviews relevant records and documentation for referrals, obtains additional documentation as needed, and compiles all documentation and relevant information in an organized manner for the Inter-Agency Review Team.

　　• Manages implementation and follow-up necessary for implementing action plans and communicates with direct service providers as needed.

　　• Presents cases before the IRT as needed and creates detailed action plans following IRT decisions.

　　• Alert the Director of Complex Case Management of any concerns or changes to a case in a timely manner.

　　Required Qualifications:

　　• Knowledge of clinical and community-based supports relevant to meeting the needs of children with complex mental, behavioral, and physical health conditions.

　　• Capacity to work independently and manage time effectively.

　　• Collaborative relationship builder with the ability to work on diverse teams.

　　• Excellent organizational skills

　　• Compile, maintain, and sort relevant documentation.

　　• Strong communication and presentation skills

　　About the Executive Office of Health and Human Services:

　　The Executive Office of Health and Human Services (EOHHS) oversees expenditures of over $22 billion annually. As the largest secretariat, has approximately 24,000 employees and services almost 2 million people, one in four residents of the Commonwealth. The mission of EOHHS is to provide effective leadership and management in the development and provision of health and human services that promote health and safety, independence, and quality of life for individuals and families, and communities throughout the Commonwealth of Massachusetts. To know more about EOHHS please visit: https://www.mass.gov/orgs/executive-office-of-health-and-human-services

　　Pre-Offer Process:

　　A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

　　Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

　　Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

　　If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

　　For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #2.

　　Qualifications

　　MINIMUM ENTRANCE REQUIREMENTS:

　　Applicants must have at least (A) four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

　　Substitutions:

　　I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

　　II. An Associate's degree in a related field may be substituted for one (1) year of the required experience.

　　III. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.

　　IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

　　V. A Doctorate degree in a related field may be substituted for the required experience.

　　Comprehensive Benefits

　　When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

　　Want the specifics? Explore our Employee Benefits and Rewards!

　　An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

　　The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.