Welcome to Mill Creek! We’re glad you’re here! At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

　　The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.

　　Essential Functions/Responsibilities

　　Financial Performance

　　Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.

　　Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value

　　Oversee pricing and occupancy strategies

　　Assist in preparation of community budget

　　Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations

　　Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels

　　Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards

　　Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction

　　Address and complete all other duties as assigned

　　Sales and Marketing

　　Oversee sales, lease renewals, move-in and move-out process

　　Oversee administration and completion of the resident renewal program, move-in and move out process

　　Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors

　　Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly

　　Participate in Revenue Management calls when applicable

　　Address and complete all other duties as assigned

　　Operating Standards

　　Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.

　　Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations

　　Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level

　　Partnering with Service Manager, recommend capital improvements for community

　　Manage contracts with 3rd party service providers

　　Address and complete all other duties as assigned

　　Associate Management and Development

　　Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations

　　Empower, engage and develop associates to achieve great performance and desired business outcomes.

　　Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members

　　Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates

　　Support associate development. Provide targeted training and growth opportunities

　　Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto

　　Address and complete all other duties as assigned

　　Edu ca tion an d/or E x p e ri e n c e

　　High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred

　　3-5 years of multi-family or related property management experience or equivalent experience

　　2 years supervisory experience

　　Commitment to, and passion for, providing outstanding customer service

　　Strong communication skills (written and verbal)

　　Skills/Specialized Kn o w ledg e

　　Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing

　　Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management

　　Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes

　　Supervise subordinates and provide feedback and coaching resulting in improved performance

　　Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper

　　Ability to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication

　　Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software

　　Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division

　　Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices

　　Capable of travelling between two or more communities, if necessary

　　Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked

　　Mill Creek is an Equal Opportunity Employer

　　Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

　　People. Places. Relationships. Our tagline begins with the most important part of Mill Creek, our people. As a multifamily company focused on construction, development, acquisition, and operations of rental communities in the most desirable markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions. We are committed to listening to our associates and focusing on continuous improvement.

　　For more information about our DE&I initiatives, please click here (https://millcreekplaces.com/2020-esg-report/) to review our inaugural Environmental, Social, Governance (ESG) Report.