This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12812813Location

　　3405 S. Meridian Ave, Bldg #200 Wichita, KS, 67217, United States

　　Job Category

　　ADMINISTRATION

　　Industry

　　Customer Service, Sports Management, Administration

　　Employee Type

　　Variable Hour

　　Manage Others

　　No

　　Minimum Experience

　　1 Year

　　Description

　　GENERAL FUNCTION: Under the direction of the Branch Director, theCommunications & Support Assistant will support Farha Sports Complex byproviding administrative and operational assistance. This position isresponsible for a variety of tasks including answering inbound calls,managing player data, preparing game materials, processingregistrations, and assisting with communication and retention efforts.

　　MINIMUM ENTRY REQUIREMENTS

　　Education/Experience Requirements:

　　Minimum age of 21

　　Minimum of 1 year customer service and back-office experience required.

　　Microsoft office experience required.

　　Physical/Mental Requirements:

　　Must be able to routinely perform the following physical activities;climb stairs, bend, stoop, kneel, twist, reach with hands, sit, standand/or sit for extended periods of time, walk, lift and/or move up to 30pounds, have finger dexterity, grasp, perform repetitive motions, talk,hear and have visual acuity to perform detailed tasks.

　　Must have ability to communicate effectively, both orally and inwriting.

　　Must possess problem solving, organizational and task management skills;ability to make independent and sound decisions in a rapidly changingenvironment.

　　Must be detail oriented and exhibit a high degree of accuracy andalertness.

　　Must exhibit initiative in the absence of supervision.

　　Must be able to relate to and work with diverse groups of people in afriendly and consistent manner

　　Must work collaboratively as a team member as well as independently andlead by assigned goals, duties and deadlines.

　　Must possess ability to exercise high levels of discretion andconfidentiality.

　　Must present a neat and professional appearance at all times.

　　Job Requirements:

　　Commitment to the YMCA mission, vision and values

　　Must attend New Employee Orientation within 30 days of hire

　　Complete CPR/AED, First Aid, and O2, in accordance with Conditions ofEmployment

　　Learn all emergency procedures and action plans for the branch

　　Understand and abide-by all policies and procedures as set forth by theassociation

　　Work a schedule that reflects the needs of the branch

　　JOB RESPONSIBILITIES

　　Player Management:

　　Making balance due calls to participants.

　　Answering inbound calls regarding programs and answer basic questions.

　　Entering scores and updating player rosters.

　　Printing and distributing scoresheets for upcoming games.

　　Updating and maintaining practice schedules in Team Sideline software.

　　Sorting and scanning registration forms for accuracy and completeness.

　　Registration & Retention:

　　Processing registration forms and ensuring proper data entry.

　　Assisting with retention calls to lapsed participants.

　　Communication:

　　Facilitating weekly communication with coaches, players, and families.

　　Awards & Inventory:

　　Sorting awards for all programs and ensure proper distribution.

　　Generating and maintaining operations report on rental equipment.

　　Other:

　　Participating in Strong Community Campaign.

　　All other duties as assigned.

　　EFFECT ON END RESULT: Ensure the smooth operations in support functionsfor the branch to support program operations resulting in improvedefficiencies and increased participant satisfaction and retention.