Req #: 230259

　　Department: UW INFORMATION TECHNOLOGY

　　Appointing Department Web Address: https://itconnect.uw.edu/uwit

　　Posting Date: 01/18/2024

　　Closing Info: Open Until Filled

　　Salary: $6,315 - $9,473 per month

　　Shift: First Shift

　　Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119_a11y.pdf)

　　As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

　　UW-IT is the central IT organization for the University of Washington, providing technology solutions to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation, and discovery at the UW. The Communications & Engagement unit within UW-IT is the operational arm of UW-IT’s strategic outreach, listening, collaboration and connection with its customers, partners and stakeholders. It focuses on building and nurturing strategic relationships and fortifying UW-IT’s identity as a trusted and innovative partner, in partnership with the Strategy unit. This unit spearheads relationship management activities, engagement strategies, reputation management, brand strategy management, service adoption enablement, and marketing functions. Through adept storytelling and strategic messaging, the unit ensures that UW-IT’s narrative resonates powerfully with its diverse audience, and content reaches stakeholders and customers at the right time. This unit prioritizes proactive and strategic convening with partners and stakeholders to gain insights that inform the strategic technology roadmap.

　　The Communications Specialist plays a key role in developing marketing and communications strategies to help ensure UW students, faculty and staff are successful in using information and the technology services portfolio provided by UW Information Technology.

　　The candidate must possess strong people skills, including the ability to build trust and relationships with team members, subject matter experts, stakeholders and partners.

　　REQUIREMENTS:

　　Bachelor’s Degree in Communication, Journalism, English, or related field or experience.

　　Minimum 5 years’ experience with writing and editing digital content, include web, email, and social media

　　Excellent writing and editing skills; ability to translate complex processes into layperson-friendly language

　　Demonstrated ability to develop effective communication strategies and plans

　　Experience communicating effectively with diverse stakeholders, including customers, technical audiences, business process owners and executive leadership, each at an appropriate level of detail.

　　Development and delivery of clear communications using a variety of methods – written documentation, website content, social media, email, graphics.

　　Experience using a variety of tools to support effective communications (e.g., Word, Excel, PowerPoint, Visio, CanvaS, Photoshop, Illustrator and InDesign).

　　Technical aptitude and appetite for learning and becoming proficient in new systems.

　　Ability to work across multiple teams, units.

　　Ability to work independently and with minimal supervision in a virtual environment.

　　Demonstrated commitment to serving diverse populations/communities representing a range of social, economic, cultural, ideological, racial, and/or ethnic backgrounds.

　　Demonstrated excellent communication skills, technical documentation skills, communication skills, and personal interaction abilities. DESIRED:

　　Experience working in higher education or large complex organization.

　　Excellent presentation, verbal, and interpersonal communication skills including communicating effectively with stakeholders and leadership about priorities and deliverables.

　　Demonstrated ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.

　　Attention to detail, ability to consistently meet deadlines and strong customer service orientation.

　　Ability to manage multiple competing priorities in a dynamic work environment.

　　Experience using email marketing automation applications, such as Marketo.

　　Experience using Microsoft Forms for survey creation.

　　Experience using WordPress or another content management system.

　　Experience with ITIL and IT service management.

　　Experience in search engine optimization (SEO) best practices.

　　Knowledge of accessibility best practices. CONDITIONS OF EMPLOYMENT The general working hours are Monday through Friday, 8 a.m. to 5 p.m., but this individual must be willing to adjust and extend hours to accommodate deadlines.Hybrid, open office environment. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

　　University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.