Overview

CHI Memorial Hospital now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia. We offer the following benefits to support you and your family: On-site childcare with extended hours Care@Work premium account for additional support with children pets dependent adults and household needs Employee Assistance Program (EAP) for you and your family Paid Time Off (PTO) Health/Dental/Vision Insurance Flexible spending accounts Voluntary Protection: Group Accident Critical Illness and Identify Theft Adoption Assistance Tuition Assistance for career growth and development Matching 401(k) and 457(b) Retirement Programs Wellness Program Additional incentives for eligible full time day shift and night shift opportunities

Responsibilities

The communication operator must have organizational skills needed to take and deliver accurate messages. They must learn to keep callers calm in an emergency situation and route them to the appropriate Dr. The operator must have the capability to assist multiple customers at one time in a timely manner. Good decision making when determining the issue at hand is very important. The clerk answers for over 400 physicians afterhours, lunch times, and meeting times. The operator must ensure the privacy and confidentiality of all messages received or given.

The operator must have outstanding communications skills and be a team player.

They must be familiar with health system programs, procedures and services and answer any questions that may be asked. Computer skills and basic medical knowledge are essential to this position.

Other responsibilities include answering the phones after hours and at lunchtime for more than 100 physician offices, taking messages for them, the hospital, PTs and route them appropriately depending on the urgency of the call.

The operator must be able to multitask. They have to talk, key it in and listen all at the same time.

This department operates 24/7 and all holiday. The operators will work shifts as needed including weekends, 2 nd and 3 rd shifts and holidays.

Other duties as assigned by management.

Qualifications

Required Education:

High School diploma or equivalentRequired Minimum Knowledge, Skills and Abilities:

Must have experience in a call center setting and in interacting with the public.

Must have basic medical knowledge, keyboarding and computer skills.

Must be able to perform under stress, multi task and be willing to cross train

Pay Range

$15.00 - $17.30 /hour

We are an equal opportunity/affirmative action employer.