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Commercial Solution Sales Executive - Customer Workflow
Commercial Solution Sales Executive - Customer Workflow-March 2024
Sydney
Mar 28, 2026
About Commercial Solution Sales Executive - Customer Workflow

  At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

  With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

  Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

  Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

  The Commercial Solution Sales Executive will oversee the market success of ServiceNow's Customer Workflow product suite. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

  What you get to do in this role

  The Commercial Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

  Support territory strategy and planning to improve vertical understanding, account use case targeting and execution

  Provide input to AE during the account planning process based on territory strategy and recommendation

  Ensure recommendation to territory strategy and account planning is aligned with Now Value principles

  Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.

  Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model

  Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle

  Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes

  Champion diversity and belonging to contribute to an open and inclusive environment

  To be successful in this role you have:

  5+ years in sales with 3+ years success (AE or alternative sales role) generating new business sales of enterprise-class solutions.

  Understanding of business processes, preferably Customer Service Management, Customer Experience or Customer Engagement related

  Bachelor's degree in business, marketing or related discipline

  Strong presentation, communications and organisational skills

  Travel as required, up to 30-50%

  FD21

  ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

  At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

  If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

  For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

  Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

  From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

  Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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